Collections Specialist

Job Description

Duties:

• Identify, collect and process past due accounts through direct phone, email or mail contact with current and former (graduated or withdrawn) students.
• Assist students in establishing in-house payment plans while ensuring timely follow up on payment agreements.
• Follow-up with students, parents, third party payers, and Stevens’ departments to resolve delinquent account questions, concerns and to resolve any incorrect account information in a timely manner.
• Reconcile the student receivables for students not enrolled in the current semester on a monthly basis.
• Prepare delinquent accounts for placement with outside pre-collection or collection agency and follow up coordination with agency as to needed information and/or documents.
• Review student accounts over 360 days old to determine how much and which student accounts to recommend to be written off quarterly.
• Ensure payments for students and collection agencies are processed timely and accurately.

Qualifications:

• 3 yrs exp
• bachelors degree

Department

Office of Student Accounts and Auxiliary Services

Compensation Range

In compliance with the New Jersey Wage Transparency Act, the annual base range for this position is . This range represents the University’s good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position’s scope and responsibilities, the candidate’s experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials. This pay range represents base pay only and excludes additional forms of compensation, such as incentives, stipends, or other applicable pay components. For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at:

Benefits Guidebook

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status. 

Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. Stevens seeks candidates who will contribute to a welcoming and inclusive environment for all students, faculty and staff.