Community Center Customer Service (part time) Evenings, Closings and Weekends

Community Center Customer Service (part time)- Evenings, Closings and Weekends

Deadline to Apply: September 11, 2026

Expected Start Date: September 2026

Details

• Part Time (Part-time/Temporary/Seasonal Status), Non-Exempt


• Starts at $17.00 per hour


• Reports to Recreation Supervisor - Community Center Operations


• Located at Eden Prairie Community Center (16700 Valley View Rd, Eden Prairie, MN 55346)


• Building operating hours are 5:30am – 10:00pm seven days a week. This position is for shifts including but not limited to 4:00 p.m. - 10 p.m., weekday and weekends.

Responsibilities

The Customer Service Support position supports the Community Center by welcoming and assisting customers and ensuring that all internal and external services are provided in a friendly, efficient and effective manner.  The primary position responsibilities and areas of impact are: 

• Anticipating and responding to the needs of the internal and external customer by providing useful information or alternative resources; ensure the operations of the Eden Prairie Community Center are maintained at a level that exceeds customer expectations. 


• Manage membership and program registration together with customer service staff. Give work direction to the Customer Service team and other part time staff to help provide excellent customer service to citizens, customers, and employees of the Community Center, both in-person and on the phone. 


• Supports the Park and Recreation Department by assisting with patron relations, registrations, reservations, meetings, events, and programs. 


• Administrative support such as IT support, word processing, data entry, filing, cash handling, bookkeeping, record management and account maintenance.


• Monitors all activities throughout the building during after school hours to ensure safety compliance by all users.


• While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

• High School Diploma or GED; CPR and First Aid certification preferred.


• Minimum of three years progressive experience in a customer service/office support role; administrative support experience including program registration, membership management, data entry, word processing, and record management; previous supervisory or leadership experience preferred.


• Proficiency in Microsoft Office (Word, Excel, and PowerPoint); experience with Rec Trac software preferred.


• This position requires the ability to lift/pull/push/move/carry up to 10 lbs frequently, 10-20 lbs occasionally, and over 30 lbs on a limited basis; and the ability to bend/stand/reach.


• Most work is performed in the Community Center either in the play areas or at a work station. Some travel in a car to other recreations buildings may occur. 


• Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position includes professional reference checks, background check, work history verification and education verification if applicable.

Skills

• Accountability: Follows through on commitments. Focuses on appropriate tasks throughout the shift. Is prepared and punctual to all scheduled shifts. Actions and words are in sync. Follows all policies and procedures. Take responsibility for actions. Shares the right information. Maintains confidentiality.


• Attention to Detail: Produces work that includes minimal errors. Spends the necessary time to review work. Ensures high quality and best product is delivered.


• Organization: Able to keep activities, responsibilities, and tasks moving along to achieve results in a timely manner. Keeps things neat and orderly. Utilizes tools for efficiency. Plans ahead according to the task/project/work deadlines.


• Planning: Thinks ahead to determine how long a task or project is expected to take. Lays out tasks ahead of time to accomplish the goal. Breaks down work in process steps. Considers who and what will impact others.


• Process Management: Knows how to get things done within an organization. Understands who to partner with to maximize efficiency. Establishes and utilizes checklists and tools to ensure consistency when completing tasks. Can simplify a process so the least number of steps are completed while still producing a high-quality product. Informs others of the established process so impacting areas are working together.


• Technical Learning: Consistently achieves the technical knowledge necessary to be effective. Stays up to date with laws, statutes, industry standards, organization, and product information. Able to learn and apply knowledge to work. Utilizes technology to achieve goals/results.

City of Eden Prairie Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.