Customer Representative Associate II - Part Time

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Department of Labor – Bureau of Employment Services

Job Class Code: 6598

Grade: 13 (Administrative)

Salary:  $17.30 – 24.91 (Hourly)

Location: Augusta

Opening Date: February 4, 2026

Closing Date: February 19, 2026

YOU can be the first step in someone’s path to Training and Success.  Join Maine Department of Labor’s Competitive Skills Scholarship Program (CSSP) Team in a part-time (34 hr/week) position.  Play a key role in helping individuals access training opportunities by providing administrative and eligibility support.  You will process electronic application submissions, exercise independent decision-making, and use your strong attention to detail and organizational skills to ensure each file is accurate, complete, and prepared for case manager review.

What you will do:

• Review applications for accuracy, completeness, and compliance
• Communicate with applicants via email, phone, or system messaging to request and clarify required documentation
• Track the receipt and status of documentation within the electronic case management system
• Obtain financial information and perform calculations to determine household income
• Prepare and issue eligibility determination letters electronically
• Organize and prepare applicant files and documentation for assignment to Case Managers
• Maintain accurate and timely electronic records in accordance with program requirements and confidentiality standards
• Manage multiple files and deadlines in an electronic environment
• Comfort working with electronic databases and document management systems
• Proficient in Microsoft Teams, Word, Outlook, and Excel, with experience utilizing Interpreter Services

What Knowledge, Skills, and Abilities needed: 

• Ability to understand, explain, and apply applicable rules, regulations, policies, procedures, paperwork, and terminology.
• Knowledge of programs and resources that have a compliance or eligibility component.
• Ability to track documents for follow-up action.
• Ability to interview and counsel individuals.
• Ability to interact with a diversified customer base.
• Ability to communicate effectively.
• Ability to write clearly and effectively.

Minimum Qualifications:

Preferred Qualifications:

Demonstrated skills:

• Providing customer service
• Working with electronic databases and document management systems
• In Microsoft Teams, Word, Outlook, and Excel, with experience utilizing Interpreter Services

Contact Information:

Questions about this position should be directed to:  [email protected]

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). 
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees. 

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.