Customer Service Associate- part-time Spay/Neuter Services

We're looking for a team player to deliver excellent customer service in a personable, friendly manner to our adopters and clients who visit our Spay/Neuter Services at the Central California SPCA.

Key Responsibilities:

• Schedule and manage client appointments using practice management software
• Maintain accurate electronic medical records (EMR) and client documentation
• Monitor and track inventory, ensuring timely updates in the system
• Manage the full client visit process, including check-in, service coordination, and discharge for surgical and vaccination appointments
• Provide exceptional customer service with a friendly, professional, and compassionate approach
• Communicate clearly with clients and relay important information to veterinarians and management
• Educate clients on responsible pet ownership, animal care, and available services
• Accurately process cash and credit card transactions
• Maintain cleanliness and organization throughout the facility, including reception, exam rooms, and common areas
• Keep workstations clean and organized at all times
• Stay informed on services, programs, and promotions to better assist clients
• Promote services, programs, and donation opportunities in alignment with organizational policies
• Follow all safety, sanitation, and disease control protocols
• Perform general facility upkeep and support daily operations as needed

Qualifications & Expectations:

• Reliable attendance and strong work ethic
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• High School Diploma or equivalent.
• Ability to handle stressful situations and good problem solving skills.
• Ability to work cooperatively with a diverse group of people.
• At least 6 months prior customer service experience answering phones and money handling experience.
• High comfort level with computers specifically a working knowledge of Microsoft products.

This position is a part-time position. 20-25 hours/week. Temp to hire position.

Schedule: Tuesdays, Wednesdays and Thursdays: 7AM-330PM

Mondays and Fridays- some half days if needed

$17.50/hour