Customer Service Representative (Part-time)

ABOUT CFY

CFY’s Digital Learning Program is a whole school/community initiative that helps students, teachers, and families in low-income areas fully harness the power of digital learning. CFY launched the Digital Learning Program more than ten years ago, and we have continually improved the program based on our experience working with over 50,000 students, along with their parents and teachers, in more than 100 schools across the nation.

Components of the Digital Learning Program

The four components of CFY’s Digital Learning Program are all designed to drive student engagement, student self-directed learning, and academic achievement. These components are

        I.            Core Digital Learning Program that includes a) Training families at the school during a highly engaging Family Learning Workshop where families learn how to use digital learning activities outside of school to increase learning.  CFY works with the school to support highly effective outreach strategies to families; b) Provisioning of technology resources to families in the form of a free Home Learning Center computer that is Internet-ready and loaded with educational software; c) Support for families, including 24x7 help desk in English and Spanish and a three-year zero-cost warranty for families’ Home Learning Centers; and d)Teacher Learning Workshops where the faculty learns the basics of how to integrate digital learning into their classroom.

     II.            Individualized Teacher Professional Development that includes in-school instructional coaching from a CFY Digital Classroom Coach for teachers, primarily math teachers.  This customized coaching helps teachers adopt blended-learning strategies within the classroom, design better differentiated instruction, extend learning beyond the classroom, and engage families in the learning process.

   III.            Enhanced Family Engagement beyond the Family Learning Workshop that brings families back to the school for follow-up training around digital learning and improving students’ learning outside of school.

  IV.            Network of School Leaders that facilitates sharing of best practices, driving new instructional approaches, and developing deeper school-home connections.

As part of the Digital Learning Program, CFY leverages its free digital learning platform, PowerMyLearning.com, funded by the Gates, Broad, and Kellogg Foundations. PowerMyLearning offers more than 1,000 of the best digital learning activities from all over the web tagged by subject, grade, and the Common Core. The innovative features found on PowerMyLearning enable educators to use these activities to meet the specific learning needs of their students and to help students and families discover fun and engaging activities that reinforce classroom learning and spark new areas of interest.

To extend the impact of its work even further, CFY operates an Affiliate Network of over 30 organizations in more than 20 states and the District of Columbia.

The Customer Service Representatives (CSRs) play an important role in ensuring that families leave the Family Learning Workshop more engaged and empowered to help their children improve their educational outcomes.  They do this by ensuring that families are keeping pace with the training curriculum and are engaged in the workshop. They are additionally responsible for supporting the Family Trainers who train CFY's families on how to effectively use their CFY home learning center to strengthen core academic skills.

CSRs should be able to commit to working a minimum of two weekends per month throughout the school year (there is often the opportunity to work three weekends per month if desired).  The time commitment on Fridays will vary depending on the school, but will average three (3)  hours from approximately 2pm-5pm. Saturdays are approximately ten hours (8:30am – 5:30pm), including 30 a minute unpaid lunch break. CFY partner schools are located inNew York City (Brooklyn, Queens,Manhattan, Bronx andStaten Island); training locations vary throughout the year. 

This position will be under the direction of the Senior Manager, Staffing. 

KEY RESPONSIBILITIES

• Work with the CFY-NYC team to implement a fun, engaging and high energy workshop
• Be responsible for Friday afternoon set-up of classrooms at schools; i.e. prepare classrooms with desks and chairs, run electrical cables, set up computers, etc.
• Provide excellent customer service to CFY's families and schools throughout their experience with CFY.
• Support CFY Family Trainers by encouraging families to fully engage and participate in the workshop as well as answering questions that families may have
• Provide minor troubleshooting in the classrooms (i.e. are things connected correctly?)
• Assist with the breakdown of classrooms (including moving desks and chairs) and packing away equipment at the completion of a Saturday Family Learning Workshop
• Assist with the security and safety of CFY’s computer equipment at the Family Learning Workshops
• Attend periodic training sessions in person or by phone
• All other duties as necessary

Required:

• Passion for CFY’s mission

• Strong customer service skills

• Proficient computers skills

• Ability to communicate clearly and accurately

• Enjoy working with families and students

• Strong problem-solver

• Team‐player who is also capable of working independently or with minimal oversight

• Ability to lift a minimum of 30lbs 

• Availability on Friday afternoons and Saturdays

Preferred:

• Bilingual Spanish/English or other language

• Experience working with children and families

COMPENSATION

• $10 per hour

• Compensation does not include the cost of transportation

• Initial training time is compensated at a flat rate per session
• There may be additional training time required either in person or by phone that will be compensated at a flat rate per session

TO APPLY: Please send a resume and cover letter to [email protected] using the following conventions: 

Subject line:        NYC Customer Service Representative

Cover Letter:        yourfirstname_yourlastname_coverletter.doc 

Resume:               yourfirstname_yourlastname_resume.doc 

Your cover letter should answer the following questions:

1. Where did you learn about this position?
2. What makes you an exceptional candidate for this particular position?
3. What experiences have you had working with children and computers?
4. What would you like to gain from this experience?

We will ONLY accept materials via email. Applications will be reviewed on an ongoing basis.

CFY is an equal opportunity employer and welcomes candidates from diverse backgrounds.