Direct Service Support Specialist

This position is located in Princess Anne, Maryland. Catholic Charities of the Diocese of Wilmington is seeking a part-time Direct Service Support Specialist to work with clients of Bethany House, a 24/7 emergency shelter for families and individuals experiencing homelessness, to provide support, facilitate their physical and mental well-being, and help them with their transition to housing. 

The schedule for this part-time position may include days, evenings, overnights, and weekends, based on operational needs.

Essential Functions:

• Plans and assists with on-site individual and group activities.
• Presents a positive adult role model for residents.
• Supports residents with administration of medication.
• Responds quickly in emergency situations.
• Cultivates positive relationships with other shelter staff members and participates in all meetings and trainings.
• Assists in providing safe, temporary housing for residents by maintaining building security, enforcing rules and regulations with consistency.
• Orients new residents to the shelter and program.
• Plans and prepares all meals and ensures the overall cleanliness of the shelter.
• Adheres to appropriate staff/client professional boundaries.
• Answers and responds appropriately to all incoming phone calls and monitors out-going resident calls.
• Records in shift log and document unusual or problem behaviors or incidents.

Minimum Qualifications:

• High school diploma with one year of relevant work experience or equivalent combination of education and experience.
• Demonstrated ability to respond to an emergency or crisis situation.
• Ability to learn and administer First Aid and CPR.
• Ability to use plain and simple language to communicate.
• Proficient in keeping accurate records.
• Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
• Willingness to consent to a satisfactory criminal background check and drug screening in accordance with applicable laws.
• Commitment to the mission and values of Catholic Charities of the Diocese of Wilmington.

Schedule:

10 hour shift

12 hour shift

8 hour shift

Day shift

Evening shift

Holidays

Night shift

Overnight shift

Weekends as needed