Job Description - Dispatcher - Part-Time Graveyard, weekends and POSSIBLE FILL INS AS NEEDED
Position: Security Dispatcher Part-Time - Graveyard, weekends and POSSIBLE FILL INS AS NEEDED
Classification: Dispatch
Department: Dispatch Center
Primary Job Function
Monitor cameras and operate radio, telephone, and computer equipment at emergency response centers. Receive and edit reports that are submitted to the system from the guards and supervisors to post to the client portal. Answer phones and dispatch response calls to the patrol supervisors for the client. Monitor all client cameras for alarms, alerts, intrusions, and or trespassers to dispatch to patrol supervisors. Monitor Guard's schedule/times through software for safety and client request purposes. Other duties as requested.
This Position is for Part-Time - Graveyard, weekends and POSSIBLE FILL INS AS NEEDED FOR OTHER DISPATCHERS.
Essential Job Functions
Decision /judgment requirements and relative priorities of situations
Record details of calls, dispatches, and messages.
Ability to thoroughly obtain detailed information from clients' dispatch/callers to determine their site client locations and the nature of their problems to relay the type of response needed to the patrol supervisor.
Monitor all client cameras and computer screens and contact emergency response field units to determine patrol units available for dispatch.
Receive incoming telephone or alarm system calls regarding emergency response to dispatch patrol units.
Maintain access to and security of highly sensitive and confidential materials.
Maintain files of information relating to emergency calls, such as personnel rosters, emergency callouts, and other client information.
Monitor various radio frequencies from guards and patrol supervisors to keep apprised of developing situations.
Phone etiquette for new clients, employees, and others.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Job Skills
Active Listening
Attention to Detail
Dependable and flexible with schedule
Ability to work under pressure while staying focused and professional
Ability to multitask with accuracy and detail
Speech Clarity
Written Comprehension/grammar
Computer experience
Tools/Technology
Automatic call distributing; Mobile data computers; Switchboards; Multi-line telephone systems; Base station radios, 10 codes
Computer-aided dispatch software; Microsoft Office and other Security software (training provided)
Additional Job Activities
As Requested by Management
Benefits for Full-Time position only: Medical, dental, vision, life insurance, sick leave
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