Domestic Violence Advocate

Summary: The Domestic Violence Victim Advocate will provide residential and non-residential advocacy services to survivors of domestic violence through the Domestic Violence Assistance Program.

Shift hours: 1st and 3rd Shifts available

Supervisory Responsibility: No

Duties and Responsibilities:

• Provide trauma-informed services to survivors of domestic violence abuse and their families including support, advocacy, crisis intervention, safety planning, referrals, and in-takes.


• Consistently follow and uphold the program policy and procedures.


• Provide conflict management.


• Take appropriate steps to handle crisis and emergency situations with the goal of maintaining the safety of all staff and survivors.


• Provide follow-up services to all clients.


• Become familiar with all community resources to make appropriate referrals.


• Maintain client files, agency files, data, forms, and other record keeping as required.


• Complete all required paperwork and enter it into the client record database in a timely manner.


• Adhere to agency policies and procedures, including strict adherence to DV program confidentiality policies and code of ethics.


• Attend and actively participate in agency meetings as required.


• Commit to the mission, vision, and values of the organization and DV program.


• Understanding of domestic violence and program best practices.


• Ability to work with diverse populations.


• Ability to interact sensitively with traumatized populations and to handle crisis appropriately.


• Maintain day-to-day operations at the shelter.


• Work collaboratively with the Case Manager and other program partners to ensure survivors are accessing needed resources.


• Support survivors with residential needs such as cleaning, cooking meals, and assisting with children as needed.


• Consistently maintain a home environment that is both free from hazards and well-maintained through regular cleaning practices, including removing dirt, dust, clutter, while also addressing potential safety concerns.


• Inform Program Manager of needs of the residence, work orders, and supply orders.


• Provide information about survivor compensation programs and safe at home application assistance.


• All other duties as assigned.

Skills/Abilities:

• Strong computer skills


• Ability to work independently and part of a team


• Excellent written and communication skills


• Excellent problem-solving skills


• Ability to adapt to a changing environment


• Ability to maintain professionalism and demonstrate professional boundaries.


• Strong attention to detail


• Sensitive to the issues of domestic violence survivors and their children.

Education/Experience:

• High School Diploma or equivalent (required)


• Associates degree in related fields and/or professional certification in social services, mental health, substance abuse (preferred)


• One year’s experience working in social services especially with victims of violence and/or trauma survivors (preferred)


• Proficiency in Microsoft office suite

Physical/Employment Requirements:

• Pass pre-employment screenings


• Ability to lift-up to 40lbs, stand, and sit


• Must have reliable transportation, and insurable under agency insurance policy.

EEO