We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Essential Functions

• Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
• Ability to create a service experience for the guest that represents the Ella Mae’s Diner brand
• Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly
• Maintain and manages Ella Mae’s Diner reservations in restaurant’s reservation system
• Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards.
• Ability to converse with guests in a friendly, hospitable and informative manner 
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all team members within the hotel
• Check greeter station assigned for cleanliness of area     
• Ensure the front of the restaurant is clean and all objects are dust free
• Check all tables to ensure they are set up and ready to be seated with guests
• Communicate to servers when seating tables
• Assist servers when necessary and clears, sanitizes and sets tables as needed.
• Have knowledge of all areas within the hotel
• Ability to communicate to managers the flow of dining room
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Ability to use POS (point of sale) system Oracle MICROS POS
• Assist managers with daily duties such as scheduling of stations
• Follow the procedures addressed in the training manual
• Perform other duties as management requests to service our guests. 

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred, at least one-year host position preferred
• Previous cashier/cash handling experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads 
• Ability to assist with menu revisions when needed

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift 20 lbs. or more
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

Benefits

• Full-time Associate Benefits
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

• Part-time Associate Benefits
  • All above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.