Family Engagement Coordinator

Description

FLSA Status: Part-Time, hourly  

Reports to: Family Engagement Associate Director  

Leadership Level: Leader Department: Member Service 

Pay Rate: $14.40 - $15.41 per hour depending on experience

Incentives for bilingual staff and Y-USA Leader certification 

POSITION SUMMARY:  This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Family Engagement Coordinator will work closely with the Family Engagement Leadership to ensure high quality member service and engagement.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

 ESSENTIAL FUNCTIONS:
 

1. Perform excellent service to all members, staff, volunteers and guests.
2. Build relationships by using names and initiating conversations with all members, staff, volunteers and guests.
3. Communicate with supervisor, staff, members, guests, and volunteers in a clear, concise and positive manner while using Listen First skills.
4. Understands, supports and is committed to the YMCA cause and our role in the community as a leader in Youth Development, Healthy Living and Social Responsibility.
5. Actively participates in management team meetings and committees as assigned.
6. Understands, follows and demonstrates the Y Competencies listed below.
7. Work to ensure a diverse and inclusive culture at the Y.
8. Know and follow the established Human Resources and Finance procedures of the association as needed.
9. Responsible for assuring high standards of program quality and safety in accordance with YMCA safety and risk management policies.
10. Follow all policies and procedures as set forth in the employee handbook and the emergency response plan manual.
11. Assist in supervising, developing and scheduling all employees and volunteers within the department.
12. Assist in Motivating and engaging employees and volunteers to increase retention and understanding of our Cause through regular staff/in-service meetings.
13. Lead activities/classes/shifts for which employees or volunteers cannot be secured.
14. Collaborate with other directors when needed.
15. Take part in YMCA activities and special events as needed; encourage staff, youth, family and teen participation as well, in order to ensure the events success.
16. Attend YMCA trainings as assigned by supervisor.
17. Act as a positive role model while implementing YMCA character development and following the four core values of Caring, Honesty, Responsibility, and Respect.
18. Work 100% of shifts hands-on in programming weekly.
19. Assist in planning and implementation of Family Events throughout the year.
20. Coordinates and facilitate birthday parties.
21. Perform other related duties as assigned by your supervisor.
 

LEADERSHIP COMPETENCIES (Leader):
 

· Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
· Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.
· Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
· Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.
· Functional Expertise: Executes superior technical skills for the role.
· Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community.
· Program/Project Management: Ensures program or project goals are met and intended impact occurs.
· Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
· Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

  QUALIFICATIONS:
 

· Excellent oral and written communication skills with all ages
· Interpersonal & coaching skills
· Supervisory Experience a plus
· CPR/First Aid Certification within 30 days.
· Ability to respond to safety and emergency situations
· 18 Years of Age or Older
· College credits toward Human Services, Recreation, Physical Education or related fields and/or 1 year related experience
· Ability to work with children and to supervise others
· Knowledge of teambuilding, non-competitive and competitive games, youth programs
· Ability for a flexible schedule. Some Nights and weekends required.
· If applicable, will certify in: Babysitter instructor training, Red Cross CPR/First Aid/AED Instructor training and/or lifeguard certification.