Family Entertainment Center Attendant - Margaritaville

Position Summary: The Family Entertainment Center Attendant is responsible for providing exceptional customer service, ensuring the safety and enjoyment of guests, and maintaining a clean and welcoming environment. This role involves overseeing the activities and attractions within the entertainment center, assisting guests with games, rides, miniature golf, or other attractions, and ensuring that equipment is well-maintained and safe for use.

Key Responsibilities:

• Customer Service:
• Greet guests warmly as they arrive and assist with information about attractions, games, golf, or services.
• Provide a positive and fun experience by being attentive to guest needs and requests.
• Answer questions about the facilities, pricing, promotions, and rules of games and activities.
• Handle guest concerns, complaints, or special requests professionally and promptly.
• Activity and Game Supervision:
• Oversee the operation of various attractions, rides, games, play areas, and miniature golf course, ensuring guests are using equipment properly and safely.
• Ensure that guests follow all rules and safety guidelines while participating in activities.
• Provide assistance to guests in setting up or playing games, as needed.
• Ensure all games and attractions are properly functioning and report any issues to management.
• Safety and Cleanliness:
• Monitor guest activity to ensure safety, preventing accidents or inappropriate behavior.
• Regularly inspect equipment and facilities for cleanliness and maintenance needs.
• Ensure the play areas, game stations, and public spaces are clean, organized, and safe for guests.
• Respond to emergency situations or incidents according to company policies and procedures.
• Operating Equipment:
• Assist in operating or supervising the operation of arcade machines, rides, or other interactive equipment.
• Ensure the proper use and safety of all equipment, including resetting machines, tickets, or game stations after each use.
• Help maintain equipment by reporting malfunctions or damage to management.
• Cash Handling and Sales Support:
• Operate cash registers or point-of-sale (POS) systems to handle guest transactions, including ticket sales, game cards, food, and merchandise.
• Accurately process payments, provide change, and issue receipts to guests.
• Assist with ticketing and providing guests with necessary items, such as game tokens or passes.
• Team Collaboration:
• Work closely with other attendants, management, restaurant staff, and support staff to ensure smooth operations and efficient service.
• Assist other team members during busy times or when additional help is needed in various areas of the entertainment center.
• Participate in team meetings or training to stay informed about new promotions, safety protocols, and procedures.
• Event and Party Support:
• Help set up for special events, birthday parties, or group bookings within the entertainment center.
• Assist in organizing activities and ensuring that party guests have a positive experience.
• Provide excellent customer service to group bookings, ensuring their needs are met throughout their visit.

Qualifications:

Education:

• Some high school, diploma, or equivalent (preferred).
• Some experience in customer service or hospitality is preferred.

Experience:

• Previous experience in a similar role within a family entertainment center, theme park, arcade, or recreational facility is a plus.
• Experience in customer service, hospitality, or retail is beneficial.

Skills:

• Excellent communication and interpersonal skills, with the ability to interact with guests of all ages.
• Strong problem-solving skills and ability to handle guest concerns or issues.
• Basic math skills for cash handling and transaction processing.
• Ability to work in a fast-paced, dynamic environment while staying focused on guest satisfaction and safety.
• Ability to multitask and prioritize in a busy setting.

Physical Requirements:

• Ability to stand and walk for long periods.
• Ability to lift up to 25-30 lbs (e.g., equipment, supplies, or cleaning items).
• Comfortable working in a lively, high-energy environment with varying noise levels.

Work Environment:

• Family Entertainment Center Attendants may work in indoor or outdoor entertainment facilities.
• The work environment can be lively and high-energy, especially during peak times such as weekends or holidays.
• Shifts may include evenings, weekends, and holidays, depending on the center's hours of operation.
• The role may involve working in a crowded space with children and families.

Compensation:

• Competitive hourly wage.

Position Summary: The Family Entertainment Center Attendant is essential in providing a fun, safe, and enjoyable experience for all guests. With excellent customer service skills and a proactive approach to safety, the Attendant helps ensure that guests have a memorable time while maintaining the cleanliness and functionality of the entertainment center.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

I have read and understand the above.