Front Desk & Community Engagement Coordinator (Part-Time)

About ACHIEVEability

ACHIEVEability (ACHa), located in the Haddington and Cobbs Creek neighborhoods of West Philadelphia, strives to break the cycle of poverty and foster a thriving community by partnering with neighbors to build on their strengths and contribute to the equitable growth of West Philadelphia. We are committed to addressing the systemic challenges faced by our community by providing direct services and advocating for equitable policy change. Serving over 3,000 residents each year, we are looking for energetic and creative problem solvers eager to help support individuals and families in reaching their full potential.
Come be a part of our transformational efforts to end poverty and strengthen opportunities across West Philadelphia.

Position Overview

The Front Desk & Community Engagement Coordinator serves as the first point of contact for ACHIEVEability, providing a welcoming, professional, and supportive environment for residents, partners, and visitors. This role manages front desk operations while supporting participant intake, follow-up, data tracking, and coordination with internal teams and external partners. This position requires a strong in-person presence, the ability to engage with diverse community members, and a commitment to creating a positive and responsive experience for all who enter ACHIEVEability’s space.

Schedule: Monday–Thursday, 9:00 AM–5:00 PM (30 hours/week), in person
Compensation: $20/hour

Core Responsibilities

Front Desk Operations & Visitor Engagement

• Serve as the primary front desk representative, greeting and assisting all visitors, residents, and partners
• Maintain a welcoming, safe, and organized reception area
• Answer phones, manage inquiries, and route calls appropriately
• Provide general information about ACHIEVEability programs and services
• Support a positive, respectful environment and assist with basic de-escalation as needed

Intake, Data Tracking & Follow-Up

• Conduct initial participant intake, including data collection and basic needs assessment
• Enter and maintain accurate participant information in databases and Excel spreadsheets
• Track participant interactions, referrals, and follow-up activities using spreadsheets and internal systems
• Support follow-up communication with participants to ensure connection to services
• Generate basic reports or summaries from tracking spreadsheets as needed
  

Partner Coordination

• Coordinate with internal staff and external partners to support service delivery
• Assist with scheduling appointments, referrals, and partner visits
• Maintain and update partner contact lists and resource spreadsheets
• Support communication with community-based organizations and service providers
  

Event & Program Support

• Support logistics for on-site events, workshops, and community activities
• Assist with event setup, check-in, and participant engagement
• Maintain attendance logs and event data using spreadsheets
• Provide general administrative and operational support to program teams

Skills & Competencies

• Customer service orientation with a welcoming and professional demeanor
• Ability to de-escalate situations and respond calmly under pressure
• Strong organizational and multitasking skills
• Solution oriented mindset with effective communication skills
• Comfort working with spreadsheets and tracking data accurately
• Ability to build positive relationships with community members and partners
• Ability to work effectively in a collaborative, fast-paced environment
• Commitment to ACHIEVEability’s mission and community impact

Required Qualifications

• High school diploma or equivalent required
• 1–2 years of experience in customer service, front desk, or community-facing roles
• Basic to intermediate proficiency in Microsoft Excel (data entry, organizing spreadsheets, tracking)
• Strong interpersonal and communication skills

Preferred Qualifications

• Experience working in a nonprofit, community-based, or social service environment
• Familiarity with West Philadelphia communities and local resources
• Experience supporting intake processes, data tracking, or administrative coordination