Front Desk Assistant

JOB LOCATION

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Hiring Salary: $15.16 - $17.56/hour

The deadline to submit an application to this position is February 28, 2026. However, it is subject to close at any time once a qualified pool of applications is obtained.

OVERVIEW OF POSITION / DEPARTMENT

Department Information

The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community.  Please go to www.AuroraGov.org/LCS to learn more about our department.

 Library Services Summary

• 5 locations

• Books, CDs, DVDs, magazines

• Database and language learning programs

• Public computers

• Study space

• Printing, faxing and scanning services

• Community events, programs, and activities for all ages 

Cultural Services Summary

• Aurora History Museum and Historic Sites

• Aurora Fox Arts Center

• Bicentennial Arts Center

• Art in Public Places collection (over 240 commissioned pieces around the city)

• The People’s Building

Position Information

The Library & Cultural Services Department is looking for a Front Desk Assistant. This role requires a friendly and customer service-oriented individual to perform receptionist duties and a variety of clerical and administrative support for the operation of the Bicentennial Art Center.

Hours for this position are some weeknights from 5:00 PM to 8:00 PM and alternating Saturdays from 9:00 AM to 4:00 PM. Occasional daytime hours during the week may also be required.

This is classified as a VHNE (Variable Hour Non-Benefited Employee), where the position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

PRIMARY DUTIES & RESPONSIBILITIES

• Answers and directs questions, inquiries, and concerns of visitors by telephone and in person.

• Records attendance and visitor statistics.

• Gathers information for various reports.

• Registers customers in classes using City registration and Point of Sale (POS) system.

• Processes payments and handles daily reconciliation of revenue.

• Maintains security of facility upon opening and closing.

• Conducts sales for Bicentennial Art Center using City POS system.

• Operates a variety of office equipment.

• Check in and out students for open hours.

• Performs other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• High School Diploma or GED.

Experience: 

• At least 1 year of clerical training/experience, including telephone and customer service experience.

Preferred Qualifications:

• Working knowledge of Active Net is helpful but not required.

Knowledge:

• Knowledge of basic accounting

• Working knowledge of Microsoft Word and Excel

Skills: 

• Basic math skills and cash handling experience.

• Skill in the use of windows-based programs.

• Skill in the use of Microsoft Office Suite, SharePoint, and OneDrive.

• Strong customer service skills.

Abilities: 

• Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials.

• Communicate effectively both orally and in writing.

• Ability to work a varied schedule that includes days, nights, weekends, and possibly holidays.

• Ability to work alone.

• Ability to use general office equipment and personal computers and related software applications.

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Occasional medium work that involves moving no more than 50 pounds with or without assistance at a time

• Occasional lifting, carrying, walking, and standing.

• Clear vision to read and interpret reports and other written documents.

• Speech communication and hearing to maintain communication with employees and citizens.

• Hand/eye coordination for operation of computer keyboard, cash register, and telephone.

• Variable hour coverage for both evening and daytime shifts.

Work Environment:

• Works primarily in a dusty pottery studio environment.

Equipment Used:

• Uses standard office equipment including personal computers and common office software such as email, internet, Word, Excel, and registration software such as Active Net.

• This role may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.