FRONT OF THE HOUSE TEAM MEMBER

Description

About the Role: Driven by our values and an innate understanding of our culture, the front-of-the-house (FOH) Team Member‘s primary responsibility is to work with the Restaurant Team in providing our guests with an exceptional and memorable dining experience that exceeds their expectations.

Core Responsibilities

• Is Happy To Serve! Leads through service. Supports and empowers the entire Restaurant team. Demonstrates integrity, values, and a sense of commitment in the work environment consistent with the Company’s Mission, Vision and Values.
• Maintains and ensures on each shift, that there is a Team and Guest focus while performing responsibilities. This is done by demonstrating Respect and Loyalty to the entire team every shift.
• Understands his/her role as a Restaurant partner and team player with Managers, Heart of the House and Front of the House Team Members, working together to achieve common goals.
• Ensures Points of Service and service standards are maintained throughout the shift through personal interaction with the guests.
• Touches tables and engages with guests to ensure guest expectations are exceeded. Partners with Managers in handling guest recovery interactions.
• Participates in preorder taking, entering orders into POSI, and packing of equipment and food.
• Adheres to all Health Department and sanitation standards and keeps restaurant in clean, comfortable, and inviting state.
• Attends all scheduled team meetings and brings suggestions for improvement.
• Performs other related duties as assigned by the General Manager or other members of the management team.

Leadership & Culture

• Is Happy To Serve and leads through humble service.
• Champions the Culture and Values of the Company.
• Demonstrates integrity and commitment in the work environment to the Company’s Mission, Vision and Values.

Requirements

About You

• Experience in a Fast Casual Restaurant preferred, but not required.
• Passionate, fun, positive and results-oriented.
• Organized and detail-oriented.
• Exceptional communication skills. Must be able to read and speak English.
• At least 16 years of age.
• Able to reach, bend, stoop and frequently lift up to 35 pounds. Any lifting over 35 pounds requires team lifting.
• Able to work in a standing position for long periods of time (up to 8 hours on occasion.)
• Able to work in a fast-paced environment.
• Able to hear with 100% accuracy with correction.
• Able to see 20/20 with correction.
• Have or obtain California Food Handler and Responsible Beverage Service certification before commencing work. Certification must be maintained throughout employment.

Uniform Requirements

• Clean non-slip shoes
• Socks must be worn
• Clean black non-denim pants
• Clean company-supplied shirt, name tag, and apron
• Daily bathing and use of deodorant

Our Values

1. We lead through service.
2. We care for each other and value our relationships.
3. We care for our guests and community.
4. We treat everyone with equal dignity and respect.
5. We are committed to excellence and have integrity in all that we do.
6. We have FUN while we work.
7. We are a team driven by loyalty and mutual support.
8. We are committed to the ongoing development of each other.
9. We empower through praise and accountability.
10. We are Happy To Serve.