Gift Shop Representative

Job Summary:

Serves the customers of the Gift Shop by training staff, purchasing, processing sales, displaying products, and responding to customer feedback.

Job Responsibilities:

• Responsible for opening and/or closing the gift shop.

• Designs and produces fresh floral arrangements.

• Maintains floral inventory and supplies according to demand.

• Schedules and assists with floral and gift deliveries.

• Answers telephone and completes sales from phone orders.

• Designs and implements displays, operating related equipment, and keeping the gift shop neat and clean.

• Greets customers and promotes sales by demonstrating merchandise and products to customers.

• Seeks innovative approaches to dealing with customers.

• Receives payment by cash, check, credit or debit card.

• Issues receipts, change, credits, or refunds.

• Balances cash register and prepares money bag for the following business day.

• Monitors and maintains stock levels. Identifies, removes, and disposes of defective or expired items.

• Monitors store activities and secures gift shop assets including cash, checks, and merchandise.

• Monitors, stocks labels, and transports merchandise and supplies within the organization.

• Receives, resolves, and/or refers complaints to appropriate persons.

• Trains and works with volunteers working in the gift shop.

• Develops and publishes evacuation route and determines and documents locations of potentially dangerous materials and chemicals.

• Keeps records of spending and income for monthly reports.

• Understands process of payroll deduction, badge swipe, and credit card machine.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.

• Works under minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

Position Requirements:

Work Experience

• No experience required

Education

• High school diploma, General Equivalency Diploma (GED) or higher preferred     

Licensure/Certification/Registration

• No licensure/certification/registration required

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.  Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. 

• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Office Environment)

Standing: Occasionally

Walking: Occasionally

Sitting: Frequently

Lifting 0-25 lbs.: Rarely

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Rarely

Carrying 25-75 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Rarely

Pushing/Pulling over 75 lbs.: Rarely

Climbing: Rarely

Bending/Stooping: Rarely

Kneeling: Rarely

Crouching/Crawling: Rarely

Reaching: Occasionally

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Rarely

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure:

Risk Level: No-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.