Job Description

Provides live service to clients by operating the product platform during fundraising events or campaigns with the goal of maximizing fundraising value and administrative efficiency. Executes platform tasks in real time. Is available to the client during the assigned time for plan adjustments, critical platform operation, and general support or troubleshooting.

DUTIES & RESPONSIBILITIES:

• Deliver outstanding service to our nonprofit clients and execute amazing fundraising events and campaigns

• Communicate effectively with the customer to understand fundraising details and requirements and be prepared to execute an agreed-upon plan

• Leverage operation of GiveSmart platform to optimize fundraising value, administrative efficiency, and donor experience

• Be an available and responsive primary on-call or on-site contact for the client and troubleshoot any technical issues that arise during assigned event time

• Complete ongoing training, knowledge assessments, and review materials to maintain expert knowledge of the GiveSmart platform

• This is a part-time, hourly role that will generally work no more than 28 hours/week - typically 600 hours a year.

• • Must have open availability during our peak seasons, especially on Thursday, Friday, and Saturday evenings: Spring (March-June) and Fall (September-November)

• Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 1-3 years related experience required in a related area, including customer service, technical support, non-profit sector, and/or event management

• Previous experience providing service related to mobile fundraising technology preferred

• Must have a flexible work schedule, including the availability to work evenings and weekends.

• Demonstrated ability to use and learn basic office software applications and hardware devices

• Proficiency in administrative operation of mobile fundraising platform preferred

• Experience with live stream and video communication services such as Zoom, Facebook Live and YouTube preferred

• Excellent verbal and written communication, organization, and follow up skills

• Demonstrated ability to provide outstanding customer service to clients and donors

• Excellent time management skills and ability to set client boundaries

• Ability to maintaining a calm and positive attitude in any circumstance

• Ability to think critically and use sound judgement under urgency and time-pressure

• Knowledge of charity, non-profit sector, or event management preferred

• Remote work environment - must have access to reliable internet connection and a quiet and professional workspace appropriate for audio or videoconference calls with customers

• Extending viewing of computer screens

• Work schedule fluctuates with client demand - majority of work completed during evening and weekend hours. Some day or overnight travel is required.

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About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
 

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.