Guest Engagement Host

​Guest Engagement Host

Marbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007. Marbles’ serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies. 

The Opportunity 

Do you have a passion for play and guest service along with genuine joy in interacting with children and families? Marbles is hiring a playful, energetic, and self-motivated Guest Engagement Host! This position plays an essential role in providing memorable, engaging, welcoming, and safe experiences for all museum visitors. As a Guest Engagement Host, you will assist guests in the museum experience by activating exhibits, working at the welcome desk, assisting with group visits and birthday parties, and more. Every day is an exciting day at Marbles!   

Job Responsibilities

• Perform museum opening and closing duties in collaboration with the Guest Engagement team.
• Receive and process customer payments while working the welcome desk.
• Describe museum layout and operational procedure details to customers.
• Act as a museum ambassador for guests to confide in and receive information that will enhance their visit. Share guest feedback with Guest Engagement Managers to make improvements.
• Provide exhibit activation by playfully interacting with guests in museum exhibits to enhance the play and learning experience.
• Playfully reset and inspect exhibit props throughout the day to ensure that exhibits are in safe, clean, welcoming, and playable condition at all times. 
• Provide exceptional, responsive customer service to all museum guests; initiate interaction with guests.
• Stock supplies and manage packages delivered; may receive products as directed.
• Effectively communicate scheduling, equipment, inventory, and other operational issues with your manager.
• Perform all other duties assigned by the manager.

Experience and Skill Requirements

• 1 year of customer service experience, particularly with families and young children (preferred).
• Museum or equivalent experience is a plus.
• Experience with point-of-sale system a plus.
• Excellent verbal and written communication skills.
• Fluency in written and spoken Spanish is a plus
• Ability to interact with and delight large groups of children and families

Physical Demands

• Walking, standing, stooping, bending, and reaching.
• Ability to stand for long periods of time.
• Occasionally using a ladder, and going up and down stairs
• Must frequently lift and/or move up to 25 pounds.

Schedule

• Schedule flexibility is required including weekends, evenings and holidays.
• Minimum of two weekend shifts per month is required.

Work Environment

• Exposure to a noisy and crowded atmosphere
• May need to walk between two buildings with some outdoor exposure.

Benefits

• Parking and commuter benefits.
• Great Marbles Perks & Discounts.
• Fitness Benefits.

If you require reasonable accommodations to complete the hiring process, please contact the People Team at [email protected] or 919-857-1069.

Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.