Guest Experience Associate - Charlotte, NC

At D-BAT, our main goal is to provide a quality teaching environment by developing beliefs, attitudes, and traditions that enhance the baseball and softball experience at all levels.  

What makes a great D-BAT Teammate? An individual that is…

• Passionate about sports and making a difference
• Displays a positive attitude and contagious effort
• Relationship-focused in all interactions
• Continuous learner and growth-oriented

Job Description Highlights:

Reports To: General Manager

Location: Indian Trail, NC

Compensation: $12 - $13 Hourly

Flexible Schedule: Minimum of 15 - 20 hours a week including weekend availability

Role Scope and Requirements:

The D-BAT Guest Experience Associate will represent the center as the first person a customer sees and talks to when they walk through the door or call on the phone. This person is passionate about their job, can communicate in a welcoming and customer focused manner, and multi-task. 

• Scheduling customers via text, email, phone calls, and in person
• Staying organized across multiple tasks
• Communicating center programming and membership model.
• Greeting customers and making them feel welcome
• Fielding any questions and inquiries from current and prospective clients
• Excellent communicator within a team of players, clients, families, and support staff
• Calling former customers to invite them back to the center
• Responding to voicemails and emails
• Opening and closing of the Center
• Tracking inventory and supplies
• Assisting Center Manager with any and all tasks to maintain operational excellence

Knowledge and Experience: 

• A passion and knowledge for sports 
• Positive attitude and outlook within the role
• Reliable and accountable to perform all functions of the position
• Problem solver and able to adapt in any situation with clients and through company standards
• An individual that is teachable, coachable, and a continuous learner
• Professionalism within the workplace and a positive ambassador for D-BAT
• Excellent oral & written communication skills across a variety of teams and staff
• Comfortable on multiple technological platforms
• High character individual that focuses on relationships and enjoys working with people
• Ability to use technology to help themselves become more efficient and effective in maintaining relationships with clients
• Experience working in a guest facing job
• Experience working with clients and customers of different ages from youth to adult
• Prior experience within a gym or other bookable training positions is a plus

D-BAT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About D-BAT:

For over 20 years, D-BAT has impacted the playing careers of thousands of ballplayers. D-BAT has quickly grown to over 135 locations and have become the largest indoor baseball and softball training centers nationally.

To learn more about D-BAT, visit our website at dbat.net