Guest Services Technician (Seasonal)(

JOB LOCATION

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Are you looking for a dynamic role where you can truly "Live It Every Day" while making a positive impact on your community? The City of Aurora is seeking a Guest Services Technician who embodies our "CORE 4" values of Integrity, Customer Service, Respect, and Professionalism. This position is perfect for a proactive individual who enjoys a blend of indoor and outdoor work in a fast-paced environment, providing essential support to both city employees and citizens.

As a vital member of our team, you will help ensure our recreational spaces remain a top destination for the public. Please note that this position is for the closing shift, with hours from 12:30 pm to 9:00 pm. Because our facilities are most popular during community leisure times, weekends and holidays are a mandatory part of this schedule.

The hiring rate for this role is $20.00/hour.

This is classified as a Seasonal position where the selected candidates' length of employment will not exceed six (6) consecutive months and can work up to 40 hours a week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act 

The deadline to submit applications is Sunday, March 1, 2026. The City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis. As soon as we determine that we have a qualified pool of applicants, this position may close quickly and without notice. 

The selected applicant(s) will undergo the following conditions: 

• Background Check (if over 18)

Position overview:

The City of Aurora is seeking a Guest Services Technician who can focus on administrative duties including revenue collection from various locations in the park, cash handling, reconciling reports, and closing duties for the park. Additional duties will include assisting the Boat Rental and Entry Station operations and providing support and assistance to City employees, citizens, and a variety of other customers. This role requires a high level of problem-solving ability, self-initiative, dependability, confidentiality, and the ability and willingness to occasionally work independently.

PRIMARY DUTIES & RESPONSIBILITIES

• Runs the appropriate revenue reports and provides revenue reconciliation for all outlets.
• Prepares bank deposits.
• Under general supervision, provides information to the public regarding facilities, activities, services and programs.
• Performs customer service duties such as greeting guests and answering questions in person and over the phone.
• Provides assistance to the Boat Rental and Entry Station operations which includes greeting customers, filling out rental contracts, launching watercrafts, handling payments, selling passes, and providing information.
• Completes all required reports and records accurately and on schedule; submits reports and deposits to the proper person or office.
• Serves as a cashier by operating the cash register, handling financial transactions, and processing receipts in person, over the phone, or with online customers.
• Educating patrons on facility use rules and regulations; ensures adherence to rules and safety procedures
• Responds to all emergency situations as needed.
• Assists in the execution of emergency action plans as directed by Management.
• Follows established Cash Handling Policies and Procedures.
• Inputs pass records data.
• Perform other related duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• High School Diploma or GED.

Experience: 

• At least one year of cash handling experience including customer service experience in a fast-paced environment, and using basic Microsoft Suite applications.    

Knowledge:

• General knowledge of cash registers
• Knowledge of personal computers and related word processing software applications.

Skills:

• Skill in the use of Windows-based, POS, Excel, and registration software programs.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Conflict resolution skills.

Abilities: 

• Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials.
• Handle sensitive situations with tact and diplomacy.
• Communicate effectively both orally and in writing.
• Ability to work in a fast-paced environment.
• Creatively solve problems, negotiate and handle stressful situations in a positive manner.

Preferred Qualifications:

• Bilingual (Spanish/English) preferred.
• CPR/AED & First Aid preferred.

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Work that involves moving no more than 50 pounds at a time. For example, moving rental equipment and assisting customers to launch kayaks and stand-up paddle boards.
• A mix of both sedentary and physical work, indoors and outdoors, requiring the ability to lift/drag a maximum of 50 pounds
• Occasional lifting, carrying, walking, and standing
• Frequent hand/eye coordination to operate a computer terminal and office equipment
• Vision for reading, recording, and interpreting information
• Frequent speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works both indoors and outdoors to complete all duties as assigned.

Equipment Used:

• Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel, and menu driven databases.
• This job may require the use of Janitorial supplies (e.g. mop bucket, mop, broom, towels, chemical, etc.) and basic household tools (e.g. hammer, pilers, wrench, screwdriver, etc.)
• This job may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.