Helpline Specialist (Part-Time)

FirstLink is looking for Part-Time Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

This position will work a minimum of 12 hours per week and be part of a holiday rotation. Availability until midnight several nights a week is required!

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Job Type: Part-time

Starting at $19 per hour

Benefits:

• Employee Assistance Program

Schedule:

• Various shifts


• Must have evening & weekend availability!


• Holiday rotation

Required Education and Experience:

• Must have a high school diploma or GED


• Must be 18 years of age or older


• Must be able to read, write, and follow oral or written instructions


• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person