Manager On Duty

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

HealthFitness, is looking for a part-time, Manager on Duty, for our client site in Batavia, OH.  In this position, you'll help manage the fitness center and you will serve as the acting manager. You will be responsible for the operations of the facility in its entirety.

Schedule: Saturday and Sundays 10am-4pm

Key Accountabilities

• Helps with all member service desk administration and processes including phones, membership enrollments, and greeting, checking in, and assisting customers. Provides program information services and membership information. Provides oversite of and back-up coverage for all positions, including lifeguards.

• Hourly facility walk-thru rounds to assess safety and cleanliness.

• Efficiently responds to client and participant requests, comments, or concerns and brings issues to a timely and appropriate resolution. In an emergency, will lead/manage incidents and complete incident reports as needed.

• Opening and closing duties depending on shift hours.

• Participates in internal programs, special events, and membership drives. Collects membership fees and performs related recordkeeping.

• Other duties as needed/assigned.

Minimum Requirements

• At least 18 years old.

• High school diploma or GED and 1+ years of in-person customer service experience.

• Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 90 days of hire.

• Strong interpersonal and accountability skills.

• Basic computer and point of sale systems knowledge.

Preferred Requirements

• 2+ years customer service experience with at least 1-year supervisory experience.

Brand: HealthFitness

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.