Position Overview

Performs secretarial duties, utilizing knowledge of medical terminology, hospital, and therapy procedures. Performs secretarial and reception duties for patients needing therapy, including scheduling, registering, insurance verification, and maintaining medical records. Works in departmental and hospital software systems to complete required tasks.

Primary Department, Division, or Unit:

Emergency Department, UHS Wilson Medical Center

Primary Work Shift:

Rotational

Regular Scheduled Weekly Hours:

20

Compensation Range:

per hour, depending on experience

This position is not eligible for benefits.

-----

• Completes necessary communication for patient processing, including answering multi-line telephone system, scheduling patient appointments, recording and relaying information to staff, patients, and other customers.

• Completes registration of all new patients, including identifying and completing demographic and insurance verification.

• Ensures authorization for insurance is obtained prior to patient’s initial visit, and continued authorization for additional treatment sessions

• Schedules patient evaluation appointments and subsequent treatment sessions

• Manages outpatient scheduling for clinicians daily

• Prepares patient medical record prior to initial visit, and assists with ongoing medical record management

• Performs daily billing

• Compiles departmental statistics daily and reports to Administrative Secretary on a monthly basis

• Tracks and assists with documentation and claims processing for Medicare and Workers’ Compensation claims to ensure reimbursement of rehab services.

• Assists HIM in processing medical record requests and ensures authorization to release patient information

• Collects and processes co-payments from patients when applicable

• Types monthly departmental staff meeting minutes and distributes to appropriate staff.

• Has knowledge of and participates in departmental and organizational initiatives for performance improvement (PI).

• Demonstrates knowledge of hospital and departmental infection control policies.

Education/Experience

Minimum Required:

• High School Diploma or equivalent; knowledge of general office procedures and strong computer skills.

Preferred:

• Experience as a medical receptionist; knowledge of insurance applicable to outpatient medical care.
• Basic knowledge of principles and procedures for physical therapy, occupational therapy, speech and language pathology and cardiac rehabilitation.

-----

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.