Member Services Attendant

Be You.

Be Bold.

What You’ll Do:

• Support the Assistant Director of Memberships with administrative and operational tasks related to membership management.


• Provide front-line customer service, assisting members with benefits, inquiries, purchases, renewals, and account support.


• Accurately process payments, refunds, and account adjustments in alignment with departmental procedures.


• Troubleshoot access and account issues, coordinating with IT, Guest Services, and facility staff as needed.


• Maintain accurate digital and paper records while ensuring data privacy and compliance with departmental standards.


• Assist with membership reporting, outreach initiatives, tabling opportunities, and retention efforts.


• Uphold Duke Recreation & Physical Education’s customer service, professionalism, and inclusion standards in every interaction.

• Excellent customer service and communication skills; prior experience in a service or administrative setting is preferred.


• Strong attention to detail with the ability to manage multiple priorities and follow established protocols.


• Comfort using computer systems, membership software, and mobile applications (Fusion experience preferred).


• Demonstrated professionalism, reliability, and discretion when handling sensitive member information.


• Ability to collaborate effectively with students, faculty, staff, alumni, community members, and campus partners.

Choose Duke.

Ready to Make a Difference?

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $18.00 to USD $22.87. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.