Night Audit (Part-Time)

Overnight Front Desk Agent/Night is responsible for hotel operations during overnight shift hours, focusing on Front Office, night audit and hotel safety/security. 

Essential Functions

To perform this job successfully an individual must be able to performs all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Manages front desk operations: Checks-in/checks-out guests 
• Monitors room availability  
• Accurately manages phone and online reservations 
• Answers phone calls using proper telephone etiquette  
• Keeps accurate accounts of cash, checks and credit transactions  
• Audits, balances, and reports all business transactions of the day 
• Responds to guest requests and complaints in a professional and courteous manner 
• Maintains cleanliness of lobby throughout the night 
• Perform security walks on regular basis inside the hotel 
• Sets up breakfast for the morning  
• Act as Manager on Duty for the hotel in the absence of the General Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise 
• Always maintain a professional and high-quality service-oriented environment 
• Has knowledge of emergency procedures and implementation of procedures 

Inform General Manager and leave appropriate notes for front desk staff about all overnight activities, group, and VIP arrivals as well as special requests and repeat guests  

Competencies

• Time Management 
• Organizational Skills 
• Customer Service Skills  
• Communication Skills 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is required to stand 99% of the shift; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb, or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.  

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. 

Position Type/Expected Hours of Work

Must be able to work weekends and holidays. 

Required Experience

Previous Hotel Front Office experience preferred. 

Customer Service experience preferred. 

An operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint). 

Proficient in English. 

Preferred Education

High school diploma or GED diploma preferred. 

Additional Eligibility Qualifications

Must be bilingual (English and Spanish).