Nordic Center Instructor/Attendant

JOB TITLE:  Nordic Center Instructor/Attendant           

DIVISION:  Nordic Center 

REPORTS TO:  Nordic Center Manager 

LOCATION: Nordic Center 

CLASSIFICATION:  Occasional/ Seasonal/ Hourly 

PURPOSE OF POSITION:  

The Nordic Center Instructor/Attendant is responsible for instructing group and private lessons for various age and ability levels, guiding snowshoe tours, providing information to guests, and directing them to appropriate base areas, as well as assisting guests with rental equipment. This position must have excellent customer service skills, basic math skills, and be willing to work weekends and holidays during the winter season as well as occasional evenings 

SPECIFIC JOB REQUIREMENTS:  

• Provide an exceptional guest experience  

• Must be able to maintain accurate transactions 

• Ability to work outside in all winter conditions 

• Strong understanding of ski resort operations 

• Support and follow Solitude Mountain Resort policies and procedures. 

• Able to hike, snowshoe,  

• Knowledge of Nordic Ski techniques (classic and skate ski) is  

• Wax and ski technician 

• Ski and snowshoe rental tech 

• Knowledge of snowshoe and Nordic Trails 

• Has experience of/or ability to learn to sell products in Nordic Retail Shop 

• Has experience of/or ability to learn to distribute Nordic ski and snowshoe rental equipment 

 JOB DUTIES AND RESPONSIBILITIES: 

• Answer questions about the resort, terrain, snow, and grooming conditions 

• Answer incoming phone calls 

• Shoveling and snow removal 

• Conduct group and private cross country ski lessons that help guests of all ages and ability levels 

• Maintain a clean and organized work environment (vacuum, shovel, toilet, etc.) 

• Maintenance of Snowshoe and Nordic trails – flagging, shoveling, marking hazardous conditions 

• Maintaining fencing around the Nordic center building, 

• Provide a friendly professional demeanor, acknowledge guests with a smile 

• Host guided and informative snowshoe tours 

• Correctly follow all opening and closing procedures 

• Maintain accurate transactions 

• Quickly notify manager of any shortage in retail/rental merchandise, register funds or unsafe situations 

• Sell tickets at correct rate in a courteous and friendly manner 

• Be conscious of safety at all times while completing job duties and responsibilities