Office Support Specialist (Part-time/PRN)

Appleseed Community Mental Health Center, Inc. – Ashland, OH

Appleseed Community Mental Health Center is seeking a flexible, organized, and customer-service focused individual to join our Support Staff team in a part-time/PRN Office Support Specialist role. This position is ideal for someone who enjoys variety in their workday and is interested in learning multiple front office functions within a behavioral health setting.

This position is guaranteed scheduled hours every Tuesday and Thursday from 8:00am–11:00am covering the front desk receptionist role. Additional hours are available based on agency needs, including assisting with medical records, intake support, scheduling, clerical projects, and coverage for staff call-offs or vacations. While weekly hours may vary, this position will not exceed 29 hours per week.

The Office Support Specialist is cross-trained in multiple front office departments and plays an important role in ensuring smooth daily operations and excellent customer service to clients, staff, and community members.

Schedule

• Guaranteed Schedule:
  • Tuesday & Thursday: 8:00am–11:00am
• Additional PRN/Part-Time hours may be offered based on:
  • Staff call-offs or vacation coverage
  • Front office support needs
  • Clerical and administrative projects
  • Medical records and intake assistance
• Maximum of 29 hours per week

Essential Job Duties

• Greet clients and visitors in a courteous and professional manner
• Answer and route incoming phone calls
• Schedule, cancel, and reschedule appointments
• Collect and receipt payments accurately
• Verify and update client demographic, insurance, and financial information
• Assist with appointment reminder calls

• Support medical records functions including scanning, filing, chart preparation, and records requests
• Assist intake and front office staff with administrative tasks and client registration processes
• Prepare and organize documents for clinical and medical staff
• Provide coverage for front desk operations as needed
• Maintain professionalism and confidentiality in accordance with HIPAA regulations
• Assist with special projects and other duties as assigned

Qualifications

• High school diploma required
• Previous clerical, receptionist, customer service, or medical office experience preferred
• Strong communication and organizational skills
• Ability to multitask and adapt to changing priorities
• Comfortable learning multiple job functions and agency systems
• Basic computer knowledge including Microsoft Word and Excel
• Ability to work independently and as part of a team
• Ability to maintain confidentiality and professionalism at all times

Why Join Appleseed?

• Flexible supplemental hours
• Opportunity to learn multiple areas within healthcare administration
• Supportive team environment
• Valuable experience in behavioral health operations
• Potential for future growth opportunities within the agency

Apply online today to join our team and help support the daily operations that keep our services running smoothly!