On-Call Banquet Server

Position Summary:

The On-Call Banquet Server is responsible for providing exceptional service to guests at various events, such as weddings, conferences, banquets, and other special occasions. This role involves serving food and beverages, maintaining a clean and organized dining area, and ensuring a positive experience for all guests. As an on-call position, the server will work flexible hours based on event schedules. 

Key Responsibilities:

Food and Beverage Service:

•  Serve food and beverages to guests in a timely and professional manner. 
•  Set up and clear tables, ensuring proper placement of utensils, napkins, and glassware. 
•  Replenish food and drink stations as needed, ensuring availability and freshness. 
•  Assist with special dietary requests and ensure guest preferences are met. 

Guest Interaction:

•  Greet guests warmly and provide assistance with seating and menu options. 
•  Respond to guest inquiries, ensuring satisfaction throughout the event. 
•  Handle any guest complaints or concerns promptly and professionally, reporting issues to the event manager or supervisor as needed. 

Event Setup and Breakdown:

•  Assist in the setup of banquet tables, chairs, linens, and decorations as per event specifications. 
•  Ensure all service items (plates, glasses, utensils) are clean, properly arranged, and ready for use. 
•  Help with post-event breakdown, including clearing tables, resetting the room, and cleaning up. 

Maintaining Cleanliness and Organization:

•  Keep the dining and service areas clean and organized throughout the event. 
•  Ensure the dining area is properly stocked with necessary supplies such as condiments, napkins, and drink refills. 
•  Clean up spills, crumbs, and other messes in a timely manner to maintain a safe and pleasant environment. 

Team Collaboration:

•  Work closely with other servers, kitchen staff, and event coordinators to ensure smooth event operations. 
•  Communicate effectively with team members to ensure all tasks are completed efficiently and guests are well attended to. 
•  Assist in training new servers or other team members when needed. 

Adherence to Safety and Health Guidelines:

•  Follow health and safety standards, including food handling, sanitation, and safety protocols. 
•  Ensure all food and beverage service complies with local health and safety regulations. 

Event-Specific Support:

•  Assist in special requests or activities related to the event, such as serving appetizers, clearing plates, or assisting guests with specific needs. 
•  Maintain professionalism and attention to detail in a high-volume, fast-paced environment. 

Qualifications:

Education:

•  High school diploma or equivalent (preferred). 

Experience:

•  Previous experience as a server or in a customer service role, particularly in banquet or event settings (preferred). 
•  Experience in food handling and basic service duties is a plus. 

Skills:

•  Excellent communication and interpersonal skills for interacting with guests and team members. 
•  Ability to multitask and stay organized in a fast-paced, high-pressure environment. 
•  Strong attention to detail, ensuring a high level of service and cleanliness. 
•  Ability to remain calm and professional under pressure, especially in busy or crowded events. 
•  Friendly and customer-focused attitude. 

Certifications:

•  Food Safety and Sanitation certification may be required in some regions. 

Physical Requirements:

•  Ability to stand for long periods and move around the event venue. 
•  Ability to carry and serve trays of food and beverages (up to 25 pounds). 
•  Ability to work in a noisy, crowded, and fast-paced environment. 

Work Environment:

•  On-Call Banquet Servers work at event venues such as banquet halls, conference centers, hotels, and other special event locations. 
•  Shifts are flexible and based on the event schedule, including evenings, weekends, and holidays. 
•  The position involves working in dynamic, high-energy environments with large groups of guests. 

Compensation:

•  Competitive hourly wage, with tips based on service. 

The On-Call Banquet Server plays an essential role in providing excellent service at special events. The ideal candidate will have a positive attitude, strong communication skills, and the ability to work well as part of a team while delivering exceptional guest experiences in a fast-paced environment. 

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.