Operations Specialist (in-office) Part-time

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

• Systems & Methods, Inc. (SMI)

  SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

SCHEDULE: Mon-Fri 7am-12pm

This position is responsible for assisting the production team in a variety of tasks within the CSSD Operation, including: mail opening, document extraction and imaging, processing child support payments in the CSSD applications and ACTS all in accordance with Standard Operating Procedures.  Additionally, this position is responsible for the coordination and completion of assigned tasks for special CSSD projects.

Other duties may be assigned.

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Key Functions & Basic Duties:       

Open, extract and image mail in accordance with Standard Operating Procedures.

Process child support payments in the SDU system in accordance with Standard Operating Procedures.

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Additional Duties:   

Knowledge of:  policies and procedures involved in SDU payment processing; Child Support Enforcement policies related to payment processing; thorough working knowledge of the SMI system; modern office practices, procedures and equipment; and interpersonal skills using tact, patience and courtesy.

Ability to:  collect, research and analyze data; work independently with little direction; work as a team member when required; meet stringent schedules and time lines; work successfully in a fast-paced environment; and work flexible schedules and overtime hours as necessary.

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Education and/or Experience:       

High School diploma or equivalent.

At least one year prior experience in the areas of data entry, child support or other related fields OR equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties as assigned.  Preference will be given to those individuals that are experienced in SMI CSSD applications.

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Language Skills:       

(Usually fluent in written and spoken English; list others if required)

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Computer Skills Necessary:           

Must be proficient in data entry skills including keyboard, mouse and 10-key pad

Basic knowledge of Microsoft Windows.

We are a Drug-Free Workplace. We are an Equal Opportunity Employer.