Overnight Bell/Door Attendant-Part Time - The Langham, Chicago

Primary Objective of Position:

Provide a professional and courteous demeanor to all guests and clients.  Provide accurate information to all inquiries regarding the hotel, city and surrounding area.  Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

Responsibilities and Job Duties:

• Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading


• Retrieve guest items from cars, busses, vans and carts.  Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room.  Navigate bell cart through public areas, guest room corridors and to elevators


• Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately.  Point out room features and directory for reference


• Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities


• Ability to listen and respond to guest inquiries using a positive, clear speaking voice.  Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions


• Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions


• Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping


• Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists


• Communicate guest parking procedures and applicable costs to arriving guests/clients

Experience Required:

• High School graduate or equivalent preferred


• 2 years of previous customer service experience required

Salary Range:

$17.69 - $22.11/hour plus discretionary gratuities

Benefits Included for Part-Time, Temporary, and On Call Colleagues:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)


• 401k plan with Roth option (Employer match up to 4% after one year of employment)


• Pet Insurance, ID Theft Protection Coverage, Prepaid Legal (available for purchase)


• Free meals while on duty


• Uniforms and cleaning of uniforms (for applicable positions)


• Free and discounted hotel stays


• Discounted parking

EOE, Including Disability/Veterans