Park Supervisor - Part-Time

The Park Supervisor at American Gardens, plays a key role in ensuring a safe, welcoming, and elevated guest experience while protecting and maintaining the space. They will oversee daily park operations, monitor safety and facility conditions, and support activations and events. The Supervisor acts as the on-the-ground liaison for the General Manager, ensuring that all activities reflect the ultra-luxury standards of Beemok Hospitality Collection (BHC).

Wednesday - Sunday 3:00 PM - 8:00 PM

DUTIES & RESPONSIBILITIES:

• Patrols Park grounds and facilities to ensure visitor safety, security, and compliance with park rules.

• Greet and assist visitors, providing information on points of interest, programs, and events.

• Leads educational and interpretive programs for diverse audiences, aligning with BHC’s guest service philosophy.

• Monitors the health and condition of plant collections, walking trails, fountains, and infrastructure, escalating issues to GM and contractors as needed.

• Coordinates with landscaping, custodial, and maintenance vendors to ensure park cleanliness and upkeep to BHC standards.

• Conducts routine inspections and ensure compliance with safety, environmental, and hospitality regulations.

• Maintains accurate logs, daily activity reports, and incident records.

• Assists in the setup, logistics, and execution of park activations (e.g., yoga, children’s activities, live music) and major holiday events (e.g., Christmas Village, July 4th Celebration).

• Supports guest flow, crowd management, and safety protocols during events.

• Liaises with The Charleston Place and The Cooper Hotel when events are facilitated through BHC properties, ensuring seamless collaboration and integration of hotel guest experiences with park programming.

• Monitors brand presentation and décor standards during activations and ensures alignment with BHC’s ultra-luxury positioning.

• Enforces Park regulations, issuing warnings when necessary and collaborating with local law enforcement when required.

• Responds to emergencies, accidents, or incidents, coordinating first aid, evacuation, or law enforcement support.

• Actively participates in emergency preparedness drills and training sessions.

• Supervises Park associates, volunteers, and seasonal staff, providing daily directions and support.

• Assists in training staff in guest service, safety, and operational procedures.

• Provides feedback to the GM on staffing, scheduling, and guest service performance.

REQUIRED SKILLS & EXPERIENCE:

• Minimum 2 years of experience in hospitality, luxury guest service, or park management required.

• Background in programming, public speaking, or guest education preferred.

• Event management or vendor coordination experience preferred.

• Must have a valid South Carolina driver’s license and a clean driving record.

• Excellent verbal and written communication skills.

• Strong problem-solving and decision-making abilities.

• Ability to work independently under minimal supervision and collaboratively as part of a team.

• CPR, first aid, or emergency medical responder certification preferred.

• High school diploma or equivalent required.

• Ability to work a flexible schedule including weekends, holidays, and occasional evenings.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 75 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods of time on your feet, especially during peak hotel hours or events. Physically able to walk, hike, and perform park patrols for extended periods.

• Clear vision is important for reading labels, instructions, blueprints, reports, analyzing data, and guest interactions.

• Good hearing is necessary for effective communication with team via radios, with colleagues, guests, and stakeholders.

• Frequently required to sit, climb or balance, stoop, kneel, crouch and crawl.

• Regularly required to climb ladders, stand, walk, talk and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms.

• Frequent outdoor work in all weather conditions, including the ability to navigate uneven or obstructed terrain.

• Possible exposure to wildlife insects, and natural hazards.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.