Job Summary:

As a Front Desk Agent at Fairfield by Marriott Indianapolis Carmel, you are the first point of contact for our guests, setting the tone for a welcoming and seamless guest experience. You will be responsible for providing exceptional service through check-in/check-out processes, responding to guest inquiries, and ensuring that all guests have a comfortable and memorable stay.

Key Responsibilities:

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  Greet and welcome guests promptly and professionally.

  
  


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  Check-in and check-out guests efficiently using the hotel’s property management system (PMS).

  
  


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  Answer phone calls, take reservations, and respond to guest requests and concerns with a focus on guest satisfaction.

  
  


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  Provide information about hotel services, amenities, and local attractions.

  
  


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  Maintain accurate guest records and process payments accurately.

  
  


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  Address and resolve guest complaints or escalate them to the appropriate department as needed.

  
  


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  Follow Marriott brand standards and ensure front desk area is clean, organized, and welcoming.

  
  


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  Communicate effectively with housekeeping and maintenance teams to fulfill guest needs.

  
  


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  Uphold confidentiality and security of guest information and hotel operations.

  
  


• Flexible availability including weekends and evenings.

Qualifications:

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  High school diploma or equivalent; hospitality or customer service experience preferred.

  
  


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  Prior front desk or hotel experience a plus, but not required.

  
  


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  Strong communication and interpersonal skills.

  
  


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  Proficiency with computers and basic office software; experience with PMS systems (e.g., Opera, FOSSE) is a plus.

  
  


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  Ability to multitask and remain calm in a fast-paced environment.

  
  


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  Flexibility to work weekends, holidays, and varied shifts as needed.

  
  


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  A positive attitude and genuine passion for hospitality.

  
  

Culture and Values:

At the Fairfield by Marriott, our culture is built on RISE—Respect, Integrity, Service, and Excitement. These values guide every interaction, decision, and experience within our hotel. As a Director of Sales, you are not just a revenue leader, but a culture carrier who inspires others to rise to their full potential.

We believe in:

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    Respect for our guests, associates, partners, and community.

    
    
  
  
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    Integrity in every decision, both seen and unseen.

    
    
  
  
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    Service that is thoughtful, anticipatory, and rooted in hospitality.

    
    
  
  
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    Excitement that fuels innovation, passion, and joy in the workplace.

    
    
  
  
  
  

Benefits:

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  Competitive hourly wage

  
  


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  Marriott employee travel discounts

  
  


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  Paid training and development opportunities

  
  


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  Uniform provided

  
  


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  Health and wellness benefits (for eligible employees)

  
  


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  Friendly and team-oriented work environment

  
  


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  Vacation Time