Part-Time Center Associate

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

The store is open: Monday-Friday 8am - 6:30pm, Saturdays 9am - 3pm; and Sundays 10am - 3pm.

COMPENSATION

• $13-$15 / hour

RESPONSIBILITIES          

• Delivers outstanding customer service to walk-in customers and telephone inquiries


• Continuously practices good listening skills with customers, UPS Store team members, and leadership


• Takes ownership of the customer's shipping needs and offers viable solutions


• Takes action to learn all product and service offerings


• Operates all equipment, software, and devices in an expert fashion and is willing to teach others


• Maintains a clean, organized, and safe working environment


• Performs other duties as assigned

DAILY WORK RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Processes packages for courier shipment.  This includes lifting and weighing packages, accessing the shipping manifesting software, and generating shipping labels. 


• Scans in drop off packages, including Amazon returns


• Processes Corporate Account returns, such as Charter Spectrum, DirecTV, Apple, Dyson, etc.


• Processes international shipments.


• Packs customer items for shipment by following packaging guidelines


• Sorts and distributes mail and packages for our private mailbox customers


• Prints documents 


• Performs Fingerprinting services 


• Moves packages from the front of the store to the back of the store


• This list is not all inclusive

QUALIFICATIONS            

• High school diploma or GED required (or currently enrolled)


• Retail/Customer Service experience preferred


• Strong computer skills


• Outstanding phone skills


• Strong verbal and written communication skills, including spelling and math


• Prompt, reliable, and responsible


• Able to lift 40+ pounds


• Excellent packing skills


• Willing to work a flexible schedule. Must be able to work a minimum of 15 hours per week. Must have Saturday availability.


• Must pass a criminal background check

BENEFITS

• Two (2) uniform shirts will be provided


• Employee discounts


• Retirement plan with employer match (eligibility is based on hours worked)