Part-Time Center Associate (After School Hours)

The Part-Time Center Associate (afternoon shift) delivers a world-class customer experience to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate is available to work from 3:00 pm or 3:30 pm to 7:30 pm, has strong computer and internet skills, in high school or a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a personable, motivated individual who is willing to learn and makes an effort to continually to learn.

RESPONSIBILITIES          

• Delivers outstanding customer service to walk-in customers and telephone inquiries


• Continuously practices good listening skills with customers, UPS Store team members, and leadership


• Takes ownership of the customer's shipping needs and offers viable solutions


• Takes action to learn all product and service offerings, alternative solutions, and industry trends


• Operates all equipment, software, and devices in an expert fashion and is willing to teach others


• Maintains a clean, organized, and safe working environment


• Performs other duties as assigned

QUALIFICATIONS            

• High school diploma or GED required


• Strong computer skills, including Microsoft Office and Adobe Suites


• Outstanding phone skills


• Strong verbal and written communication skills, including spelling and math


• Prompt, reliable, and responsible


• Able to lift 40+ pounds


• Willing and able to work 10 to 20 hours per week, 2 - 3 days a week, including a weekend day

COMPENSATION

• Starting rate $16.00 plus $1.00 in bonus for every hour worked the initial 120 days.  After 120 days, a positive review and excellent attendance, hourly rate increases to $17.00.  Team bonus available after 120 days.  Other team incentives during the year.