Part-Time Client Engagement Coordinator

20 Hours per Week | Monday–Thursday, 8:00 AM–1:00 PM

At Evolution Wellness, we believe small changes can lead to big results—and sometimes the first small change is simply reaching out for help.

Evolution Wellness is a growing outpatient mental health practice in Wilmington, North Carolina. We’re looking for a warm, energetic, and highly organized Part-Time Client Engagement Coordinator to help prospective clients get connected with the care they need.

Position Summary

The Client Engagement Coordinator plays an important role in helping prospective clients move from their first contact with Evolution Wellness to a scheduled appointment.

This position is ideal for someone who genuinely enjoys talking with people, is comfortable picking up the phone, and doesn't give up when someone doesn't respond the first time. You’ll follow up with prospective clients, help match them with an appropriate clinician, assist with scheduling, and make sure potential clients don't fall through the cracks.

You’ll also provide scheduled phone coverage, support client re-engagement efforts, and assist with community outreach.

This is a great opportunity for someone who enjoys relationship-building, works well toward measurable goals, and gets satisfaction from helping people take the next step.

What You’ll Do

• Respond to and follow up with prospective clients by phone, email, text, and web inquiry


• Help prospective clients understand our services and identify an appropriate clinician


• Assist with scheduling new client appointments


• Consistently follow up with prospective clients who have not yet scheduled


• Re-engage clients and referrals who have expressed interest but have not moved forward with services


• Reach out to clients when appropriate appointment openings become available


• Help ensure new clients complete necessary steps before their first appointment


• Provide scheduled primary and backup phone coverage


• Assist established clients with routine scheduling needs when providing phone coverage


• Maintain accurate documentation of client outreach and follow-up efforts


• Track inquiries, scheduled appointments, follow-up activity, and conversion outcomes


• Assist with community outreach and marketing drops to local referral partners


• Help maintain positive relationships with community referral sources


• Work collaboratively with our Care Coordination, Billing, Clinical, and Leadership teams


• Identify opportunities to make our intake and engagement process more responsive and efficient
  

You Might Be a Great Fit If You...

• Genuinely enjoy talking with and helping people


• Are warm, personable, and confident on the phone


• Communicate clearly and professionally by phone, email, and text


• Are comfortable reaching out to someone rather than waiting for them to call you


• Are persistent without being pushy


• Work with a sense of urgency and respond promptly


• Are organized and able to keep track of multiple conversations and follow-ups


• Enjoy working toward goals and seeing measurable results


• Are comfortable learning new technology and systems


• Can handle confidential information with discretion and professionalism


• Stay calm and helpful when someone is confused, frustrated, or having a difficult day


• Can work independently while also being part of a collaborative team

Qualifications

• High school diploma or equivalent required


• 1–3 years of customer service, scheduling, administrative, healthcare, sales, hospitality, or similar experience preferred


• Strong written and verbal communication skills


• Excellent organization and follow-through


• Comfortable communicating frequently by phone


• Experience in healthcare or behavioral health is a plus, but not required

Why Evolution Wellness?

Reaching out for therapy isn't always easy. The experience someone has after making that first call can make a real difference in whether they ultimately get connected with care.

As our Client Engagement Coordinator, you'll have an opportunity to make that process feel welcoming, responsive, and human.

You'll join a supportive, collaborative workplace, receive training on our systems and services, and have an opportunity to make a measurable impact on both our clients and our growing practice.

If you're someone who loves connecting with people, enjoys keeping things moving, and gets satisfaction from turning an inquiry into a successful connection with care, we'd love to hear from you.