Part-time Dispatcher

Job description Dispatcher

Care2U is a fast-growing healthcare startup providing on
demand, in-home, urgent, and acute care throughout Manhattan, the surrounding
boroughs, Nassau, and Westchester counties, focusing on providing a
patient-centered care experience. Our goal is to keep patients in their homes
and out of the hospital.

The dispatcher plays a critical role in managing both urgent and ongoing
care needs for our patients. This position supports field staff through
effective communication and coordination, ensuring smooth day-to-day
operations. This is an entry-level position with opportunities for growth.

Primary Responsibilities

• Call Management: Answer calls promptly and
  professionally, obtaining critical information from callers
  
• Situation Assessment: Evaluate the location and
  nature of visits. Confer with a supervisor when needed to determine the
  appropriate level of response.
  
• Scheduling: Actively manage the patient
  scheduling system, updating arrival times and adjusting provider time
  slots based on field staff updates.
  
• Dispatch Operations: Assign field staff based on
  call priority and location of available units.
  
• Real-Time Communication: Provide timely updates on field
  staff locations and ETAs to clinical and leadership teams.
  
• Caller Instructions: Offer preparation instructions
  to patients or caregivers while field staff are en route.
  
• Monitoring and Coordination: Track field unit locations and
  statuses, coordinating activities to maintain operational efficiency.
  
• Documentation: Maintain accurate and timely
  records of calls, responses, and outcomes in the dispatch system.
  
• Protocol Adherence: Follow established company
  protocols and procedures to ensure compliance.
  
• Information Gathering: Ensure all necessary
  information and items are collected before field staff leave a patient’s
  home.
  
• Operational Support:
  
• Provide field units with updates
  on patient orders, traffic, obstacles, and other logistical
  considerations.
  
• Monitor routes and adjust
  priorities to optimize scheduling and coverage.
  

Care2U is an equal
opportunity employer, and all applicants will be considered for employment
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, Veteran status, or other legally
protected characteristics.

Job Types: Per diem and part-time

Pay: $20.00 per hour

Expected hours: 20 per
week

Location: Queens with
hybrid schedule

Requirements

Qualifications

• Strong verbal and written
  communication skills with the ability to interact professionally across
  teams.
  
• Calm under pressure with the
  ability to make quick, sound decisions.
  
• Highly organized and capable of
  managing multiple tasks independently.
  
• Comfortable working in a
  fast-paced, dynamic environment.
  
• Strong judgment and critical
  thinking skills.
  
• Collaborative mindset with a
  focus on supporting both field and leadership teams.
  
• Flexibility to work shifts,
  including evenings, weekends, and holidays.
  
• Resides in or near New York City
  or Long Island, or willing to commute within the operational area.
  
• Experience in healthcare or
  dispatching preferred but not required.
  
• Proficient in using computer
  systems, scheduling software, and data entry platforms.