Hampton Inn Irvine/Orange County Airport is looking for a friendly, professional, customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be our guests' first point of contact, providing exceptional service that reflects Hilton’s commitment to excellence. Your role will involve welcoming guests, managing reservations, and ensuring every guest enjoys a seamless and comfortable stay.
Key Responsibilities
Efficiently handle guest check-ins and check-outs in accordance with Hilton standards; verify guest information, assign rooms, and process payments accurately.
Manage and update reservations in the property management system (PMS); assist guests with booking inquiries, modifications, and cancellations.
Provide exceptional service by addressing guest inquiries, concerns, and requests promptly and professionally to ensure guest satisfaction.
Liaise with housekeeping, maintenance, and other hotel departments to fulfill guest requests and support smooth operations.
Accurately process room charges, incidentals, and other transactions, handle cash, credit cards, and other forms of payment securely.
Promote and enroll guests in Hilton Honors and explain the benefits of membership.
Adhere to all hotel security, fire, and safety policies and comply with local, state, and federal regulations.
Assist with luggage handling, transportation arrangements, and other guest services as needed.
Maintain a clean, organized, and professional front desk area at all times.
Drive the hotel shuttle to and from the scheduled runs or guest requests.
Perform additional duties as assigned by management.
Qualifications:
Benefits:
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