Part Time Front Desk Associate - Holiday Inn Express South Burlington Downtown

Holiday Inn Express South Burlington Downtown, a Colwen Hotels Property, is seeking a friendly, customer service focused Part Time Front Desk Associate to join our team. The schedule for this position is Friday, Saturday and Sunday from 3:00 PM - 11:00 PM. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.


• Provide exceptional guest service.


• Efficiently manage the operations of the front desk, ensure check in and check out is timely.


• Warmly and professionally welcome all guests.


• Process guest check-in: confirm reservations, assign guest rooms.


• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.


• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.


• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.


• Maintain knowledge of upcoming events, local area and hotel offerings.


• Ensure prompt delivery of billing to guests.


• Process all payments types e.g. charges, cash, checks, debit or credit cards.


• Discreetly handle confidential guest information.


• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.


• Ensure lobby and shared areas are neat and orderly.


• Adhere to all Colwen and brand standards.


• Maintain STRICT key controls.


• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Requirements:

• One year of related experience, hotel preferred


• Prior Brand experience preferred


• Bilingual - English/Spanish


• Excellent verbal and written communications skills


• Strong organizational skills and attention to detail


• Superior interpersonal and customer service sills, ability to deal with difficult guests


• Familiarity with local area, ability to provide directions and maps to local attractions and destinations


• Proficient with Microsoft Office Suite and common computer software programs


• Ability to learn computer software programs and operate property management system


• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA


• Dental Insurance


• Vision Insurance


• Flexible Spending Accounts


• Wide-Array of Supplemental Insurance Offerings


• Paid Time Off Programs


• Employee Assistance Program


• 401K Plan – Traditional & Roth Options with Employer Match


• Hotel Discount Travel Program for Associates & Family


• Exclusive Associate Discounts – Travel, Entertainment, & Retail


• Training and Development Programs


• Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer.           EOE M/F/D/V