Front Desk Agent & Night Auditor
Our Mission
We believe every guest interaction is an opportunity to create a lasting memory. Our mission is to deliver warm, personalized service that makes every stay feel effortless and every guest feel valued. Whether it’s greeting someone after a long day of travel or ensuring their bill is accurate before they check out, we take pride in making hospitality feel human.
The Impact You'll Make
As a Front Desk Agent & Night Auditor, you’ll be the welcoming face and the behind-the-scenes problem solver. By day, you’ll ensure smooth check-ins, answer questions, and help guests feel at home. By night, you’ll balance the books, prepare reports, and ensure the property is ready for the next day. Your role is the bridge between guest experience and operational excellence.
What You'll Do
· Greet guests with genuine warmth, check them in/out efficiently, and anticipate their needs.
· Handle reservations, room assignments, and special requests with accuracy and care.
· Respond to guest inquiries in person, by phone, and via email—always with a solutions-first mindset.
· Complete nightly audit procedures, including reconciling daily transactions and preparing financial reports.
· Monitor property security during overnight hours, ensuring guest safety and peace of mind.
· Collaborate with housekeeping and maintenance teams to address guest needs promptly.
· Maintain a clean, organized, and welcoming front desk area.
What You'll Bring
· Previous hospitality, customer service, or front desk experience preferred—but a positive attitude and willingness to learn are essential.
· Strong attention to detail, especially when handling financial transactions and reports.
· Comfort with hotel property management systems (PMS) or the ability to learn quickly. Hilton Experience is a plus!
· Excellent communication skills and the ability to remain calm under pressure.
· Availability to work flexible shifts, including evenings, overnights, weekends, and holidays.
Why You'll Love It Here
· A supportive team that treats each other like family.
· Opportunities for cross-training and career growth within the hospitality industry.
· Competitive pay, health benefits, and employee discounts on stays.
· Recognition programs that celebrate your wins—big and small.
We are an equal opportunity employer and celebrate diversity. We believe a variety of backgrounds, perspectives, and skills make us stronger.
Join Us
If you’re ready to be the friendly face guests remember and the steady hand that keeps operations running smoothly, we’d love to meet you. Send us your resume and a short note about a time you went above and beyond for a customer.
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