Part-Time Operations Coordinator - Food and Wellness Network

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

SUBSIDIARY: Turning Points for Children (TPFC)

PROGRAM: Food and Wellness Network (FAWN)

ROLE TYPE: Part-Time

JOB OVERVIEW:

The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children handles purchasing and storage of food and supplies; handles service requests; greets clients during program hours, collects intake information; manages data; assembles packages for families; generates required reports; and provides additional support and data on an as-needed basis. The FAWN Operations Coordinator acts as the on-site task manager for all volunteers while at the pantry. This position reports to the FAWN Program Director.

RESPONSIBILITIES:

Food Distribution

• Manages on-site operations for FAWN pantries and liaises with site contacts when relevant.


• Orders food weekly, accepts deliveries, and assists with restocking supplies, including the breakdown of large volume purchases.


• Coordinates the packing of bags for other Turning Points programs and partners.


• Assists with calls to FAWN inquiring about the program; collects intake data, including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments.


• Greets clients during distribution hours and ensures that all clients have completed intake before receiving pantry resources, if relevant.


• Collects and records data for FAWN (e.g., food purchased; donations received; households served; food distributed; etc.).


• Participates in arranging deliveries of in-kind donations to FAWN, sorting donations, and arranging the distribution of donations to FAWN clients as appropriate.


• Coordinates logistics for pop-up pantries when relevant.

Volunteers

• Recruits a volunteer base to support pantry operations, including unloading and storing food donations, stocking pantry shelves, and staffing the pantry during open hours.


• Monitors, coordinates, and manages volunteers at FAWN pantries, including facilitating meetings and trainings.


• Orients new volunteers to all TPFC and FAWN pantry policies, procedures, and expectations.

Program Support

• Develops social media content and communication material for FAWN.


• Supports partnerships with institutions, organizations, and programs that can provide resources and tools to FAWN clients based on their needs.


• Supports the Case Management program where needed.

Administrative

• Attends mandatory training programs provided by Philabundance.


• Reports any problems/risk management issues to the FAWN Program Director.


• Participates in staff meetings, team meetings, and supervisory meetings as scheduled.


• Participates in the quality improvement process and training activities.


• Maintains coherence with Turning Points for Children’s vision, mission, and goals.


• Maintains the highest ethical standards in organizational operations and individual professional conduct.


• Performs other duties and projects as assigned by supervisor or executive management.

SKILLS:

• Good interpersonal skills.


• Comfortable working in a fast-paced environment.


• Good organizational and problem-solving skills.


• Comfortable with conflict management and having difficult conversations.


• Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested.


• Skills in typing, basic computer operations, and Microsoft applications (e.g., PowerPoint, Excel, etc.).


• Comfortable working with numbers.


• Completes paperwork and other responsibilities in a timely and accurate manner; maintains an organized work environment.


• Able to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done.


• Culturally sensitive to the needs and diversities of multicultural communities.


• Able to meet the physical requirements of the position (managing food loading, storing food, and preparing food bags).

PHYSICAL REQUIREMENTS:

This position requires frequent standing/walking; lifting/carrying; pushing/pulling; bending/stooping; using arm, leg, and back muscles for extended periods; and unloading vehicles.

EDUCATION:

A bachelor’s degree is required

EXPERIENCE:

A minimum of two (2) years of experience related to hunger relief, food services, or social services is required.

PHMC is an Equal Opportunity and E-Verify Employer.