Part-Time Specialty Clinic Receptionist

Summary:
Responsible for scheduling of patients for all specialty clinics and serves as contact person between specialty physician offices and Crawford County Memorial Hospital.

Essential Duties and Responsibilities:
• Schedules specialty clinic appointments with accurate information specific to each specialty clinic.
• Communicates any schedule change requests with Specialty Clinic Manager and helps ensure appropriate departments are notified.
• Maintains telephone etiquette and confidentiality in all aspects of patient scheduling.
• Interacts with specialty physician offices to make them aware of the numbers, names and addresses of patients for upcoming clinics.
• Coordinates distributing new patient paperwork.
• Coordinates incoming fax orders with Managers to ensure they do go to appropriate ancillary department.
• Demonstrates flexibility and adapts to changes caused by physician delays or schedule changes.
• Requests patient information from primary care Providers and files appropriately.
• Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business.
• Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location.
• Requests patient information from primary care Providers and files appropriately.
• Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards.
• Follows the hospital exposure control plans/bloodborne and airborne pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a team inter- and
intra- departmentally to facilitate the department’s ability to meet its goals and
objectives.

Non-Essential Duties and Responsibilities:
• Perform other duties as assigned.

Professional Requirements:
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies.
• Conduct oneself as a professional in accordance with PRIDE values.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Job Requirements:
• High school diploma, Required.
• Professional phone etiquette and techniques.
• Accuracy in data entry to ensure correct billing practices.
• Excellent people skills.
• Requires judgment to analyze and make decisions.

Organizational/Core Competencies:
• Exceed Quality.
• Exceed Customer Expectations.
• Grow Team Members.
• Increase Market Share.
• Exceed Budget Expectation.
• Strengthen, Build, and Leverage Community Relationships.