Part-time Teller

REPORTING RELATIONSHIPS

Position Reports To: LEAD TELLER/BRANCH MANAGER

Positions Supervised:
N/A

SCHEDULE

Monday 12:00PM - 5:00PM

Tuesday 12:00PM - 5:00PM

Wednesday 11:00AM - 5:00PM

Thursday 8:45AM- 10:00AM & 12:00PM- 5:00PM 

Friday 12:00PM - 5:30PM

POSITION PURPOSE

Perform limited transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.

Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.

Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.

Assist with mail or e-mail transactions, when available.

Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.

Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, on-line banking, and money orders.

Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into computer. Generate member receipts.

Place hold on accounts for uncollected funds.

Count, check, and package coins and currency.

Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.

Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.

Report malfunctions of teller terminals and other equipment used at the teller station.

Check night depository bags and record proper information according to credit union procedures.

Perform other duties, projects or tasks as assigned.

QUALIFICATIONS

Education/Certification:
A high school education or GED.

Required Knowledge:
Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction.
Knowledge of Teller policies and procedures.

Understanding of Credit Union operations and philosophy.        

Experience Required:
Abilities generally acquired on the job within 12 months.  Prior customer service and/or cash handling experience preferred.

Skills/Abilities:
Excellent oral communication and public relations skills.  Bilingual helpful but not required. Professional appearance, dress, and attitude. Working knowledge of related computer systems and applications. Solid math skills. Demonstrates carefulness about detail and is thorough in completing work tasks. Maintains confidentiality related to Credit Union operations and work-related information.