Part Time Welcome Center Specialist

Title: Part-Time Welcome Center Specialist 

Location:  Cheyenne  

Division:  Business Operations 

Reports To:  Visitor Services Supervisor 

Position Status:  Non-Exempt 

Salary:  $14.00 hour 

Date: April 28, 2026 

The Wyoming Office of Tourism is the only statewide Destination Marketing Organization (DMO) dedicated to growing Wyoming’s tourism economy.  

Purpose: The Part-time Welcome Center Specialist provides excellent customer service to Wyoming Welcome Center visitors by delivering up-to-date information and promoting Wyoming sites, attractions, events, and points of interest to enhance customer’s experience and influence a longer stay in the state.  

Essential Duties:. 

• Engages in excellent customer service by greeting and communicating directly with visitors to make them feel welcome and answer their questions.  

• Utilizes research skills to seek out information in response to questions and guide visitors to Wyoming sites, attractions, events, and points of interest based on their preferences. 

• Sustains relationships with area businesses and partners by promoting special events and other points of interest to visitors. 

• Upholds attention to detail to maintain the appearance of the Welcome Center through routine cleaning and addressing minor problems that may occur. 

• Maintain stocking of brochure displays, office space and warehouse. 

• Practices good communication skills by responding to inquiries via email and over the phone. 

Position Requirements:  

• Problem Solver: Resourceful in finding information and understanding needs. 

• Informed: Knowledge of Wyoming history, geography, motor vehicle laws, tourist attractions, sites and recreational opportunities including local, statewide, and regional events. Familiar with major highways and throughways. 

• People Person: Engages well with customers and aware of yourself and others. Displays appropriate interpersonal skills including active listening, flexibility, patience, etc. 

• Professional Effectiveness: Strong communication skills; written and oral, Ability to be flexible, work independently and as a member of the team. 

• Basic computer knowledge including Microsoft, Google docs and internet search capabilities.  

• Must be available for work weekends and holidays. 

• Ability to lift 30+ pounds. 

• Work well both independently and as a member of a team. 

• Prefer education and/or training equivalent to a high school diploma and one year of customer service or public relations experience.