Patient Service Rep / Medical Assistant ( Part-Time )

JOB TITLE: Medical Assistant / Patient Services Representative

DEPARTMENT: Medical Operations

REPORTS TO: Practice Manager

STATUS: Non-exempt

This position is part time - 24 hour a week.

SUMMARY:

The Medical Assistant/Patient Services Representative performs a combination of MA and PSR duties to support patient care and clinic operations. This role assists providers with patient care while also managing front desk responsibilities such as patient registration, scheduling, and payment processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This job description reflects management's assignment of essential functions. Nothing in this 

job description restricts management’s right to assign or reassign duties and responsibilities to 

this job at any time.

PATIENT CARE & CLINICAL DUTIES:

• Assist providers with routine examinations and procedures, including administering injections, medications, vaccinations, and performing blood draws as directed.
• Document all patient interactions, procedures, and communications in the medical record.
• Take and record vital signs and assist with patient intake.
• Provide patient education and support as directed by the provider.
• Assist patients with basic self-management goals and provide information on community resources.
• Communicate lab results and provider instructions to patients as directed.
• Serve as a liaison between patients, providers, and pharmacies regarding prescriptions and follow-ups.
• Support care coordination, including follow-up from hospital or specialty visits.

FRONT OFFICE / PSR DUTIES:

• Register patients and complete check-in and check-out processes accurately and efficiently.
• Schedule appointments and manage patient flow throughout the clinic.
• Collect co-payments and process payments (cash, check, credit card) while providing receipts.
• Assist patients with insurance questions and payment options, including sliding scale and assistance programs.
• Answer phones, route messages, and assist with general patient inquiries.
• Communicate wait times and delays to patients and coordinate with clinical staff.

OPERATIONS:

• Prepare and clean exam rooms and ensure proper sterilization of equipment.
• Maintain inventory and request supplies as needed.
• Handle and dispose of hazardous materials in accordance with OSHA guidelines.
• Prepare daily reports, balance cash collections, and assist with deposits.
• Verify patient accounts and outstanding balances prior to appointments.
• Participate in team meetings, huddles, and quality improvement initiatives.
• Assist with patient outreach, reminders, and follow-up communications.
• Maintain a clean and welcoming front office and lobby environment.

SUPERVISORY RESPONSIBILITIES:

No direct reports.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty 

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or 

ability required. Reasonable accommodations may be made to enable individuals with 

disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School diploma or equivalent and graduation from an accredited program for Medical 

Assistants. MA Registration or Certification required.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance 

instructions, and procedure manuals. Ability to write routine reports and correspondence. 

Ability to speak effectively before groups of customers or employees of organization.

Job Descriptions Manual

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations 

where only limited standardization exists. Ability to interpret a variety of instructions furnished 

in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should have the ability to gain knowledge of 

current practice management system, electronic medical record, Microsoft Word, text paging, 

Internet, and Intranet.

CERTIFICATES, LICENSES, REGISTRATIONS:

CPR certification required. Certified or Registered Medical Assistant required.

OTHER SKILLS, KNOWLEDGE AND ABILITIES:

Ability to speak Spanish desirable. Knowledge of examination, diagnostic, and treatment room 

procedures. Knowledge of medical equipment and instruments to administer patient care. Skill 

in taking vital signs. Skill in maintaining records and recording test results. Skill with geriatric 

patients and patients in lower socio-economic sectors of the community.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an 

employee to successfully perform the essential functions of this job. Reasonable 

accommodations may be made to enable individuals with disabilities to perform the essential 

functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use 

hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is 

occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift 

and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, 

distance vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee 

encounters while performing the essential functions of this job. Reasonable accommodations 

may be made to enable individuals with disabilities to perform the essential functions. While 

performing the duties of this Job, the employee is occasionally exposed to fumes or airborne 

particles; toxic or caustic chemicals and risk of radiation. The noise level in the work 

environment is usually moderate.