Patient Services Representative - Patient Contact Center

Avera Palm Place

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

This Patient Services Representative will be part of the new Avera Patient Contact Center team located at Avera Palm Place in Sioux Falls.  The Patient Contact Center will take incoming calls from patients – delivering a high level of customer service by connecting patients to the appropriate area of care within Avera and helping new patients establish with primary care in Sioux Falls.  Working part time 64 hours per pay period, this role will assist clinics and patients by being available Monday-Friday, 7:00 AM – 5:30 PM when patients call in to find a Primary Care Physician and establish care with Avera. Variable start times:  0700, 0730, 0800, 0830 or 0900. Duties include scheduling appointments, collecting demographics, setting up MyChart and directing calls when necessary to the appropriate department.  Prefer prior call center experience.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic's system for care.

What you will do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.


• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.


• Responsible for scanning all pertinent information into the patient’s record.


• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.


• Maintains computer appointment scheduling and follows office scheduling policies/parameters.


• Expedites delivery of care by coordinating nurse, physician, and patient time. Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner. Directs patients to ancillary services as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.


• Promote Avera’s values of compassion, hospitality, and stewardship.


• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.


• Maintain confidentiality.


• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.


• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [email protected].