Patron Services Supervisor (Temporary)

Job Posting Location:

Claremont, CA

Job Posting Title:

Job Description:

ABOUT POMONA COLLEGE: Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges.

JOB PURPOSE: The Temporary Patron Services Supervisor is responsible for coordinating front-of-house services for theatre performances and events, ensuring a safe, welcoming, and well-organized experience for all patrons. This role provides direct supervision to Ushers and Box Office Assistants and plays a key role in patron engagement, staff scheduling, and event operations.

KEY RESPONSIBILITIES:

• Coordinate and oversee front-of-house services delivered to theatre patrons during performances and events.
• Supervise and support Ushers and Box Office Assistants, including providing direction during events.
• Schedule ushering staff coverage for each performance and ensure appropriate staffing levels.
• Monitor and report patron attendance for each performance.
• Utilize electronic ticket scanning equipment to support event entry and flow.
• Maintain a professional yet approachable presence to ensure patron comfort and safety.
• Oversee multiple levels of activity simultaneously to ensure smooth operations and effective supervision of the student workforce.

QUALIFICATIONS:

• Demonstrated leadership skills with the ability to supervise and guide staff effectively.
• Strong organizational, interpersonal, and communication skills.
• Ability to manage multiple responsibilities in a fast-paced, public-facing environment.
• Comfortable using electronic ticket scanners and basic event technology.
• Professional demeanor with a customer-service-oriented approach.

REQUIRED HOURS AND ADDITIONAL POSITION DETAILS: This is a part-time, temporary, non-benefit eligible position. The hourly rate for this role is $20.00 per hour, with an expected date of May 4, 2026. The specific factors that the College will consider when offering a salary to an individual will include, but not be limited to education, training, relevant prior experience, and performance in prior role. All staff positions are ineligible for visa or permanent resident card sponsorship. As a California employer, Pomona College requires all employees to be residents of California. 

ADA/OSHA: This job description defines the essential job duties of this position.  The College expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others.  It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.  When duties and responsibilities change and develop, the College will review this job description and make changes of business necessity.