Procedure Scheduler (Pain Management), part time, days

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

Employment Type: Part Time

Shift: Mon/Wed- 8a-4:30p, Thrs- 12p-4:30p, Fri- 8a-12p

Weekly Scheduled Hours: 24

Weekend Requirements: NA
Wage Range: $16.39-$22.95

Requirements:

- High School Diploma/GED or higher education

-Associates degree or Medical Assistant preferred

Practice Representation:

• Greets patients in a professional and cheerful manner during all interactions.
• Maintains professional and courteous demeanor during all phone and face to face interactions with patients and other members of the healthcare team.

Clerical:

• Participates in maintaining a confidential, safe, patient-focused office.
• Communicates well with clients, referral sources, families and external customers as well as with the multi-disciplinary team of providers.
• Efficiently manages the scheduling of multiple procedures requests by multiple providers.
• Ensures that all details are covered to ensure a smooth process for patients.
• Maintains an organized work environment and remains efficient with multiple interruptions .

Administrative:

• Obtains timely pre-authorization of all surgeries and imaging studies.
• Works closely with other members of the healthcare team to schedule multiple surgeries at multiple locations.
• Coordinates scheduling of vendor representatives, patient pre-operative medical clearances, durable medical equipment, and MRI/CT/angiograms and other prescribed testing.

Patient Consultation:

• Provides patient education regarding all procedures, pre-op scheduling, and DME equipment.
• Schedules all surgeries at time of patient's office visit and provides patients with surgery estimate.
• Coordinates with billing staff in providing estimates and collecting necessary down payments.
• Serves as patients primary contact regarding questions related to their procedures.

-Previous experience working in a physician specialist office and discussing payment arrangements with patients required

-Strong customer service, communication and interpersonal skills required
-Ability to multi-task required
-Ability to read and write consistent with job requirements required
-General working knowledge of, and ability to use, office machines, including computers, required

-Experience managing large number of incoming phone calls preferred  

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy