Receptionist (Part-Time)

Since 1974, Feather Sound Country Club has been one of the most premier private and exclusive country clubs offering first-class amenities, an inviting clubhouse, and a Joe Lee Signature Championship Golf Course!

Also, we are proud to be ranked "One of the Best 5 Private Clubs in Tampa Bay" by the Tampa Bay Times!

Position Summary:

As the Receptionist you will be the first point of contact for the organization. You will be responsible for answering incoming phone calls in a professional manner and executing various administrative tasks at the highest quality standards.

Position Type and Expected Hours of Work:

• Regular part-time position, including weekends and holidays.
• Flexibility in scheduling is preferred and expected.

Responsibilities:

• Answering phone calls in a professional manner, and routing calls as necessary.
• Answering, forwarding, and screening phone calls politely and efficiently.
• Greeting visitors with a positive and helpful attitude.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, sorting and distributing mail.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Supports the events and membership department; conduct member briefings, update bookings, etc.
• Handles reservations for events and members.
• Accurately logs and tracks guests and vendor visits.
• Assists with member inquiries regarding club events, dining reservations, and general information.
• Supports other departments with administrative tasks as needed.
• Performing ad-hoc administrative duties.
• Adheres to the policies and procedures of Premier Club Holdings.
• Maintains strict confidentiality of client, company and personnel information.
• Demonstrates a strong commitment to the mission and values of the organization.
• Adheres to company attendance standards.
• Performs other duties as assigned.

Competencies:

• Professional phone etiquette and a warm, welcoming demeanor
• Ability to remain calm and courteous under presume
• Strong problem-solving skills with a positive attitude
• Discretion and ability to maintain confidentiality
• Team-oriented with a strong commitment to club standards
• Strong organizational and interpersonal skills
• Excellent written and verbal communication skills
• Detail oriented
• Ability to multi-task and work independently
• Excellent customer service skills

Qualifications:

Education and/or experience:

• Prior experience as receptionist or in related field, a plus
• High school diploma, required
• Some college, preferred
• Previous experience in a country club, hospitality, or high-end service environment is preferred.

Computer Skills:
Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel, and Outlook  

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Other Responsibilities:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

• Adheres to the policies and procedures of the company.
• Maintains strict confidentiality of client, company, and personnel information.
• Demonstrates a strong commitment to the mission and values of the organization.
• Adheres to company attendance standards.
• Performs other duties as assigned.

At-Will Employment (Florida):
Please note that employment in Florida is at-will, and either you or FSCC may terminate the employment relationship at any time, with or without cause or notice. Nothing in this letter creates a contract for continued employment.

Drug Free Work Place:
Premier Family of Companies and its affiliates is committed to providing a safe, healthy, and productive work environment for all employees. To achieve this, FSCC maintains a drug-and alcohol-free workplace. Candidates who receive a conditional offer must complete a pre-employment drug screen.  Random and post-incident testing may also be required.

Confidentiality:

You agree to maintain the confidentiality of all proprietary and non-public information obtained during your employment. This includes, but is not limited to, company records, financial data, client and vendor information, business strategies, and any other information not generally known outside the Company. You may not use or disclose such information during or after your employment, except as required in the performance of your duties. All company property and materials must be returned upon separation of employment.

Position Title: Part-Time Receptionist
SBU / Department: Feather Sound Country Club
Reports To: Private Event Director

Status: Non-Exempt/Hourly
Location: On-Site

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