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Customer Service Assistant for a Beauty and Wellness Company in Australia (Home Based Part Time)

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Job Description - Customer Service Assistant for a Beauty and Wellness Company in Australia (Home Based Part Time)




• Follow up with newly registered beauty therapists and assist with completing their onboarding.




• Review therapist profiles and chase missing photos, information and outstanding requirements.




• Follow up with leads generated through Meta advertising and encourage them to complete their registrations.




• Respond to customer and therapist enquiries through Instagram, email and other communication channels.




• Make phone calls when necessary to follow up with therapists and customers.




• Maintain Excel spreadsheets to track registrations, enquiries, profile completion and follow-ups.




• Provide general customer service and administrative support.






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