Restaurant Service Associate (Courtyard by Marriott Midland)

Job Profile Summary:

The Restaurant Service Associate’s duties involve providing exceptional service to the guest from start to finish within the restaurant. Greet, seat and serve all guests in a friendly, prompt and professional manner. Take food & beverage orders, prepare and serve alcoholic, non-alcoholic beverages and meals to guests, courteously and efficiently according to Company and Brand specifications. Prepares food items in accordance with recipes and standards while maintaining a neat, clean and safe work environment. Responsible for making sure that guest health is protected by always using the highest standards of cleanliness in all areas of the restaurant.  Operate and maintain cleaning equipment and small appliances, including dishwashing machine, sanitizing station and meat slicer. Ensures sanitary condition and proper storage of all china, glassware, silverware, cookware and serving utensils.  Will assist with all restaurant facilities/outlets/events as it pertains to cleaning and organizing, preparing and serving food and beverage offerings, stocking of the food & beverage, while also tracking inventory of all items within food & beverage facility(ies).

Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:

• Adhere to Platinum Management Services, LLC. and Brand specific standards.
• Adhere to statutory requirements applicable to food and drink service (i.e. ServSafe Food Handler Permit, Alcohol Permit, Server Permit).
• Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and departmental personnel.
• Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards.
• Anticipate and address guest service needs, assist individuals with disabilities.
• Notify management immediately of all incidents and injuries.
• Greet guests.
• Take food and beverage orders and input orders in POS system, utilize suggestive/up-selling techniques.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies according to Company and Brand standards.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain thorough knowledge of hotel information including but not limited to menu items, room categories, packages, promotions, local area, attractions and events.

• Prepare and cook food according to recipes, quality standards, presentation standards and food preparation checklists.
• Reads and employs math skills to follow recipes; supplies assigned workstation with all needed products and culinary equipment for prompt production.
• Operate ovens, stoves, grills, and microwaves and fryers ensuring proper working order at all times.

• Ensure accuracy of all food and beverage orders and presentation prior to serving.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state and local requirements and regulations and Company and Brand standards.
• Routinely follow up with guests to ensure their complete satisfaction throughout the meal/ food & beverage experience.
• Remove trash, tidy lobby and service areas.

• Review and follow procedures on Brand and Company Energy Conservation Program and adhere to recycling policies and procedures if applicable.

• Receive guest payments and process transactions in accordance with Company policies and Brand standards.
• Provides guest service by assuring that all tableware, glassware, chinaware, and cooking utensils are sanitary and clean.

• Maintain a clean and hazard free work area at all times (Clear and wipe down table, sweep, remove trash, etc.)

• Use chemicals i.e. detergent and sanitizing chemicals per manufacturer’s instructions, sanitize and store all utensils and service ware according to local ordinances, Company and Brand standards.

• Adhere to all sanitation guidelines. Monitor food, chemicals and water temperature throughout the day.
• Maintain cleanliness and safety of work areas throughout the day, practicing clean as you go procedures.
• Perform routine inspections of food & beverage area, equipment and storage facility to maintain safety and compliance with local ordinances, Company and Brand standards.
• Effectively communicate with management to prepare and submit purchase requests and ensure adequate inventory, based on forecasted business volume and budgeted revenue and profitability goals.
• Maintain inventory log continuously throughout the shift.  Record any variances i.e. breakage and spoilage accurately.

• Complete all closing reports in the P.O.S. system.
• Obtain assigned cash bank and ensure accuracy of monies.
• Keep cash bank secure at all times.
  Maintain complete knowledge of P.O.S. and manual systems.
• Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette.
• Other duties as assigned.
• Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential.

Qualifications & Requirements:

• A food service permit or valid health/ food handler card(s) and an alcohol awareness certification/ServSafe permit  may be required in accordance with state and local government agencies, Company and Brand standards.
• Professional appearance and grooming must be adhered to at all times.  Uniforms must be worn according to Company and Brand standards.
• Excellent verbal and communication skills required.
• Possess technical knowledge and aptitude.  MICROS experience preferred.
• Must have knowledge of safe food handling, presentation and serving methods.
• Practice workplace sanitation and overall cleanliness.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to attend and complete job and Brand training.
• Work at a pace consistent with changing business volume and demands.
• Stand for an extended period of time or for an entire work shift.  Move, lift, carry, push, pull, and place object weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. 
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Must have knowledge of beer, wines, mixers, liquors and non-­‐alcoholic beverages and preparation methods.
• Previous experience preferred.
• High School Diploma preferred.