Restaurant Supervisor/Front of House Shift Lead

Overview

This document outlines the key responsibilities and expectations for the Restaurant Supervisor/Front of House (FOH) Shift Lead during closing shifts at The View at Colony West. The Restaurant Supervisor/FOH Shift Lead serves as the acting manager on duty (MOD) responsible for maintaining service standards, team accountability, cleanliness, guest satisfaction, and closing procedures.

Leadership & Communication

• Serve as the point of contact for all FOH staff and guests during the shift.


• Complete Line up with BOH (back of house) and FOH team reviewing any features, 86 items, etc.


• Maintain clear and professional communication with BOH leadership, especially chef and kitchen staff.


• Lead by example—demonstrate proper service standards, professionalism, and guest engagement.


• Ensure all staff are aware of closing duties and assignments before the start of closing procedures.


• Communicate any issues that happened during the shift with Bob Markoe and Jalisa Hamilton.

Guest Service & Experience

• Walk the dining room, bar, and patio consistently throughout the evening to monitor guest satisfaction.


• Address guest concerns promptly and professionally.


• Ensure tables are greeted, serviced, and turned efficiently.


• Monitor and support servers with table maintenance, bussing, and final check presentation.

Staff Management & Oversight

• Assign closing side-work duties to servers, bartenders, and hosts.


• Verify all side-work has been properly completed before releasing staff.


• Conduct end-of-shift check-ins to ensure staff are leaving the workspace organized and clean.


• Ensure Closing Checklist are being followed by all staff members.

Financial & POS Responsibilities

• Verify that all Z’s are closed.


• Ensure no open checks remain in the POS system before closing.


• Make sure all servers and bartenders complete drops, and management is emailed and made aware of any short drops (Kandace, Bobby, Jalisa).

Facility & Cleanliness Standards

• Inspect all FOH areas (dining room, bar, patio, host stand, restrooms) for cleanliness and reset.


• Ensure all lights, TVs, and music are turned off according to closing protocol.


• Verify trash and recycling have been taken out and all floors swept and mopped.


• Confirm all doors are locked and alarm systems set.

 Reporting & Follow-Up

• Communicate any incidents or notable events to Bobby Markoe and Jalisa Hamilton via text or email before end of night.


• Note any inventory shortages or items needing restock for the following day.

 Professional Standards

• Arrive on time and maintain a clean, professional appearance.


• Uphold The View’s values of Hospitality, Teamwork, and Consistency.


• Maintain a calm and positive demeanor under pressure.


• Foster a closing environment that is efficient, respectful, and team-oriented.